Usman Khurshid

Supervise team of executives for all customer services tasks.
Maintain and monitor interdepartmental and external communication SOPs and KPIs.
Prepare and project monthly customer revenue.
Work as a liaison between vendors and customers.
Handle legal matters related to voip, vc and vpn registration with the government bodies.
Perform and maintain customer satisfaction survey quarterly and annually.

Supervise team of more then 200 executives for all customer services tasks.
Maintain and monitor SOPs and KPIs set by the clients for their campaigns.
Prepare and project monthly customer revenue.
Work as a liaison between clients and their customers.
Handle and conduct different promotions and campaigns.
Perform and maintain customer satisfaction surveys on demand, quarterly and annually.
Worked directly with government bodies on their local government projects.