IT Support Engineer
zameen.com
Total years of experience :5 years, 2 Months
• Analyze functional problems and determine techniques /requirements feasible for expedited solutions.
• Server configuration, Backup, Full system Ready utilize network management tools (Solar-winds) to monitor, evaluate, and report health statistics of WAN/LAN.
• Diagnose and troubleshoot Wi-Fi network and devices connected to Wi-Fi network.
• Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving issues.
• Diagnosis, operation, administration, configuration and maintenance of the Remedy Trouble-Ticket system.
• Updating, maintaining, and validating known error database.
• Accountability for administration of Remedy Action Request System solutions.
• Development, publishing and maintenance of statistical, management and custom
• Installing new software, hardware (servers, printers, computer workstations, etc.)
• Setting up user accounts, permissions and passwords
• Having Command on Active Directory Users and Comuters
• Overseeing security of all systems, especially the internet, and installing antivirus protection
• Fixing network faults, Network maintenance, Technical support for people using the network, Training staff on new systems
• Day to day admin and monitoring of network use.
• Planning future improvements, suggesting IT solutions to business problems
• Making sure all IT meets industry standards
• Supervising helpdesk staff If you choose to work for a large company, Good at problem solving, organizing and multitasking
• Able to explain technical problems in a simple terms, Work well with people
• A dedication to continually update knowledge
• A clear understanding of the employer’s particular systems
• In depth knowledge of the four network types (LAN, WAN)
Designing and deployment of LAN/WAN networks (Fiber, Copper and Wireless) (Fiber, Copper and Wireless). Implementing and tracking network security standard model.
• Maintaining & troubleshooting of office equipments including Photocopier, Network printers,
• Network Scanners and Mobile Phones including Preventive maintenance of all systems/equipment and Replacing parts as required.
• To ensure data integrity and availability, establish and enforce proper backup, restore, data
• validation, and security procedures.
• Provide Technical Support to security department regarding public address system.
• Provide computer hardware and software technical assistance.
• Maintenance and monitoring of networks and devices(routers and switches) for computers.
• Installation & configuration of computer hardware, operating systems and applications in line with Organizations policies and standards.
• Understanding of endpoint environments, including support for Windows 8 to Windows 10, MS Office 2013 to 365
• Create and maintain end-user guides.
• Configure client computer systems and assist with troubleshooting issues
• Provide troubleshooting resolutions for Enterprise solutions such as Firewalls, Antivirus, Office 365, VOIP Phone Systems
• Enhance and automate processes for data validation to help operational and reporting systems.
• Assist in monitoring inventory and upgrading inventory for IT equipment in compliance with the policies of the Company.
• Provide Technical Support to security department regarding IP Cameras with NVR of Honeywell & DVR of Dahua.
• Provide Technical Support to security department regarding bio-metric access control System
• Provide Technical Support to HR department regarding bio metric IP based attendance System of ZKTeco.
• Assist in Erp the upgrade and development of existing information systems in order to respond effectively to evolving programme requirements.
• Ensure conformity to the AWT standards for data security policies/ICT.
• Work as an ERP coordinator, familiar with erp.