Netcool Consultant
IBM Saudi Arabia
Total years of experience :18 years, 1 Months
• Working and Managing IBM Tivoli NMS
• Providing creative solutions to the complex network issues
• Providing solutions to the network problems faced by Engineering Operations department especially Network Operations.
• Technical plan drafting of Intelligent Dashboard Service Views
• Customization and configuration of Impact, NMIP, Reporter, Proviso, Omni bus and WebTop.
• Rules and policy make up for event correlation between different connected components.
• Impact policy build up using IBM scripts, syntax & error checking and further customization
• Incident alert and notification system modification according to the requirement of engineering operations team for the urgent and accurate fault escalation/notification using Alarm point module
• Administration of Windows 2000/XP Linux/AIX/Solaris workstations and servers.
• Script programming for Rules and Policies build up.
• Working and Managing IBM Tivoli NMS
• Providing creative solutions to the complex network issues
• Providing solutions to the network problems faced by Engineering Operations department especially Network Operations.
• Technical plan drafting of Intelligent Dashboard Service Views
• Customization and configuration of Impact, NMIP, Reporter, Proviso, Omni bus and WebTop.
• Rules and policy make up for event correlation between different connected components.
• Impact policy build up using IBM scripts, syntax & error checking and further customization
• Incident alert and notification system modification according to the requirement of engineering operations team for the urgent and accurate fault escalation/notification using Alarm point module
• Administration of Windows 2000/XP Linux/AIX/Solaris workstations and servers.
• Script programming for Rules and Policies build up.
• Working and Managing IBM Tivoli NMS
• Providing creative solutions to the complex network issues
• Providing solutions to the network problems faced by Wateen's Engineering Operations department especially NOC.
• Designing the Nationwide Cisco Data Network, Wimax Network, Voice Network, HFC Network with real time network Maps/fault escalation with filtered approach and automatic trouble ticketing for the faults using IBM Tivoli/Netcool OSS suite.
• Creating and manipulating tools for Fault Management, Performance Management, Service Desk Management, Business Services Management and Network Management.
• Administration of Windows 2000/XP Linux/AIX/Solaris workstations and servers.
• Script programming for Rules and Policies build up.
• DBMS Development and DBA (My SQL, Oracle DB Server)
• CORBA/SNMP Protocol & MIBs Parsing and analyzing for fault/performance management.
• Softswitch network design with VOIP, PSTN and GSM network integration.
• SDH and DWDM Technologies and implementation.
• Systematic Administration of real time network devices including core and access routers, core and access switches.
• Coordinate and escalate the issues with different TDM and VoIP international carriers and provide them support
• Using and monitoring operations of Nortel CS2K switch, TMM, Novatel, USP and MDM
• Troubleshooting of network issues in minimal possible time
• Incident management, configuration management and reporting to provide solutions and network support to different units within organization.
• Prepare technical documentation of all system components and technologies; operations processes, escalation and troubleshooting guides; incident, outage and change requests. Design operations flowcharts. Prepare network design diagrams. Prepare and document activation processes.
• Prepare and present system overview, system and network design, operational process and escalation process to management.
• Monitoring and maintenance of Cisco MGX, USP NMS, DCME NMS, VSAT link connectivity and Solarwinds NMS
• Using and monitoring Nortel Trunk Maintenance Manager (TMM), using Novatel for call stats
• Using and monitoring PEMS NMS for WiMax sites status
• Provisioning and monitoring of BGP/MPLS Virtual Private Networks (VPNs)
•Providing after sales services to Easy-load Dealers, Franchise and Postpaid Customers.
•Copping down Dealers and Franchise Problem.
•Forwarding and following up Complaints.
•Escalating problems to different departments for the resolution.
•Providing resolution Service Requests for Easy-load retailers.
•Providing support to the clients for Network and System related issues
•Providing after sales services to customers.
•Copping down customer’ Problem.
•Forwarding and following up customer’s Problem.
ITIL® Foundation Certificate in IT Service Management Registration Number: 5291051.20371404
Tivoli Netcool/OMNIbus V7.4 IBM Certified Deployment Professional IBM ID: IBM000075036
Passed Cisco Exam foe CCNA and scored 987 (98.7%) marks.
Understanding WIMAX technology, devices, working and Troubleshooting. Completed a Certification on WIMAX with B+ grade.
Completed Masters of Information Technology (MIT) degree with a GPA of 3.35, stood third in first semester.
Completed Bachelors Degree with Mathematics and Journalism.
Completed FA in Mathematics, Statistics and Arabic.