Key Accounts Manager
Smart Technologies
Total years of experience :14 years, 7 Months
- To establish productive, professional relationships with key personnel in assigned customer accounts.
- Coordinating the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
- Meeting the assigned targets for profitable sales volume and strategic objectives in assigned accounts
- Proactively leading the joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
- Leading the solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
- To participate in the integrated Commercial Planning Process through development of annual Customer Plans that support Brand and Channel Plans.
- Key solution providing and identifying the sales opportunities, networking and fact-finding and calling on and closing new accounts.
- Manage execution of agreements / contracts and perform visual audits of accounts, correct compliance issues, identify new sales opportunities.
- To Manage and penetrate customers at all levels and develop relationships with commercial and non-commercial accounts that enable achievement of plans and objectives.
- Prepare and deliver effective selling presentations that implement approved Customer Business Plans and employ effective game theory and negotiating strategies.
- To Leverage management tools to analyze data on a variety of critical business drivers ranging from coverage productivity and time allocation to retail conditions and program compliance.
-To develop timely and accurate forecasts (volume and spend) for assigned accounts and revise based on actual performance.
- Closely monitoring the competition and recommending the research to higher management.
- Recognizing the customer needs and wants, recommending them the products accordingly.
- Explaining the customer, technicalities of product and assisting there queries.
- Being updated with the latest developments in products & services by Samsung, and competitors, As well as manufacturers such as Intel, AMD, and Microsoft etc.
- Extensive usage of Management Information system software to consistently updating the daily sales, reports, stock levels and competitor prices and activities.
- To ensure that proper level of stock is maintained, and that merchandise is displayed appropriately with proper signage and favorable shelf placement. This includes setup, plan o gram execution, Stock fronting and rotating of SAMSUNG products.
- Assisting customer with thereafter sale technicalities, difficulties and helping them overcome the issues to ensure proper satisfied customer.
- Regular visits to the sites, and potential opportunities of services sales.
- Communicating with the customers/distributers to maintain and develop professional relation.
- Maintaining the database of the customers and following up of new required services.
- Prepare the market survey report by daily/weekly visits to the industrial areas.
- Getting the best price for Used/new machinery from market.- Providing customers with all the technical information about the products and services company offers.
- Exploring the technical services to cater from industrial and mechanical market.
- Maintaining the customer relations, the database of operations and striving to make loyal customers.
- Please refer to transcript for the subject by subject details. - Thesis included elements of Marketing & Production management.
- Subjects studied were Statistics, Business management, English and ethical studies etc. - This included two years of full time study.