Customer Service Agent
Qatar Airways
Total years of experience :2 years, 8 Months
Fielded incoming calls, greeted customers, answered travel inquiries, tagged and handled baggage and collected baggage fees at gate, secured flights, processed reservations, and monitored cabin availability.
•Assisted misconnected and rerouted passengers during irregular operations; issued travel and hotel vouchers to displaced passengers on overbooked or canceled flights.
•Coordinated and conducted internal audits to assess compliance with standard operating procedures, employee standards, and FAA and airport requirements.
•Maintained Regional Flight Information (FLIFO) portal, gate manager, and gate displays.
•Certified Amadeus and other technical platforms.
•Always attended airline training courses to stay up to date on policy changes .
•Maintained one of the highest customer service satisfaction ratings in the company.
Provide loans
•Check documents and site visiting