Deputy Maneger
ICICI Bank
Total years of experience :11 years, 0 Months
Banking Operations
Managing Banking operations inclusive of implementing short/long term plans, managing team with focus on excelling business targets & service delivery metric.
Following the process and procedure of bank & ensuring compliance to rules and regulations of the bank including latest circulars & notification.
Implementing policies /procedures for all round development of bank as well as reducing overall costs to bank through various means.
Client Relationship Management
Managing customer centric operations, resolving & forwarding customer queries to concerned department & ensuring customer satisfaction by achieving delivery & service quality norms with minimum TAT.
Managing the over all functioning of process, Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
Interfacing with clients for understanding their requirement and cultivating relations with them for customer retention & securing repeat business.
Team Management Training And Recuitment
Leading, Training and mentoring the performance of the team member to ensure efficiency in process operation of meeting individual & group targets.
Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance among team members
Issue resolver and a point of contact for higher management for flashing all required information through mails and MIS.