Uzair Khalid

• ITSM & Workflow Management: Oversee the complete incident lifecycle for Tier-2 escalations within ServiceNow, ensuring timely resolution of high-priority user requests and maintaining 100% SLA compliance.
• Automation & Scripting: Create and optimize PowerShell scripts using N-able RMM to streamline third-party application updates, enhance disk space management, and perform routine system maintenance across diverse multi-tenant environments.
• Proactive Infrastructure Monitoring: Implement real-time monitoring solutions to identify and resolve network issues promptly, contributing to improved system reliability and performance.
• Technical Support: Provide comprehensive support for network-related inquiries, ensuring seamless connectivity and user satisfaction.
• Collaboration: Work closely with cross-functional teams to enhance network infrastructure and implement best practices in network management.

• Network Administration: Administered and optimized network configurations to enhance performance and reliability across diverse environments.
• Technical Support: Provided expert troubleshooting and support for network issues, ensuring minimal downtime and efficient resolution of incidents.
• Virtualization & Cloud: Leveraged VMware ESXi, Citrix, and Hyper-V technologies to maintain high availability and resource efficiency in networked environments.
• Backup & Disaster Recovery: Developed and tested comprehensive backup and disaster recovery plans, utilizing Veeam and Acronis to safeguard critical data.
• Active Directory Management: Managed user accounts and permissions within Active Directory, streamlining access and enhancing security protocols.
• Collaboration: Worked closely with cross-functional teams to implement network solutions that align with organizational goals and improve service delivery.

• Multi-Tenant Monitoring: Leveraged SolarWinds N-Central to effectively monitor health and performance metrics for diverse Windows Server production environments, enhancing system reliability.
• Lifecycle Management: Expertly provisioned, managed, and decommissioned virtual machines while executing cloud-based replication and restore operations for client data sets, ensuring data integrity and availability.
• Network Security Support: Delivered technical oversight for Cisco ASA firewalls and Citrix NetScaler appliances, maintaining stable and secure external connectivity and safeguarding network infrastructure.
• Technical Troubleshooting: Diagnosed and resolved network issues promptly, improving overall system performance and user satisfaction.
• Collaboration: Worked closely with cross-functional teams to implement network solutions, enhancing operational efficiency and service delivery.

• Routing & Traffic Engineering: Expertly configured and troubleshot dynamic routing protocols (RIP, EIGRP, OSPF, BGP) in enterprise environments, enhancing network reliability using Cisco ISR 2900 and 3900 Series routers.
• Path Optimization: Successfully implemented Policy-Based Routing (PBR) and route redistribution, significantly improving traffic flow efficiency across multi-vendor environments.
• Switching & VLAN Management: Deployed and managed secure site-to-site IPSec VPN tunnels and client-based remote access solutions, ensuring robust connectivity and security for users.
• Technical Support: Provided comprehensive network support, resolving issues promptly to maintain optimal performance and user satisfaction.
• Collaboration: Worked closely with cross-functional teams to align network solutions with business objectives, fostering a proactive approach to network management.