ALTIUS
مجموع سنوات الخبرة :7 years, 1 أشهر
•Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
•Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentorstrainers of both new and established employees.
•Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
•Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
•Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
SOFTWARES
•Proficient in Microsoft Office and Mails.
Reviewing customer's overdue balances.
•Expert in collecting bad debts thus preventing losses
•Review customer financial qualifications for repayment plans, modifications and short sales.
•Provide training to new Customer Resolution Associates
Handled incoming calls from SIM Card holders, responding to inquiries, resolving problems and correcting card errors. Providing information about the company policy and activate the SIM card for AUSTRALIAN process.
•Answered telephone inquiries on products, and services.
•Resolved problems of clients
•Selling Credit Card and give information about the company.
•Answered telephone inquiries on products, and services.
•Achieving target with 100% quality.