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Uzma Soudagar, Executive - Sales Operations & MIS

Uzma Soudagar

Executive - Sales Operations & MIS·Sobha Realty

الإمارات العربية المتحدة

بكالوريوس, Business Administration And Commerce

الخبرة العملية

مجموع سنوات الخبرة: 8 سنوات, 2 أشهر

Executive - Sales Operations & MIS

يوليو 2025 - حتى الآن

Sobha Realty

دبي، الإمارات العربية المتحدة

يوليو 2025 - حتى الآن

• Sales Operations & CRM Management: Directed day-to-day sales operations for real estate projects,
supporting sales teams, ensuring 100% SLA/TAT adherence across bookings, documentation, cancellations,
and refunds, while managing CRM/Salesforce activities including lead tracking, booking updates, pipeline
monitoring, and maintaining high data accuracy for reporting and audits.
• Cancellation & Refund Processing: Handled high-volume cancellation and refund cases, coordinating with
Sales, Finance, and Legal teams for approvals, indemnity documentation, audit compliance, and timely
refund processing.
• MIS & Reporting: Prepared and delivered daily, weekly, and monthly MIS reports covering sales
performance, ageing, pendency, revenue tracking, and operational efficiency for senior management.
• Process Optimization: Supported initiatives to reduce turnaround time, improve data accuracy, and enhance
overall sales operations efficiency.
مجال الشركة:
العقارات

Executive – Sales Operations & MIS

يوليو 2025 - حتى الآن

Sobha Realty

دبي، الإمارات العربية المتحدة

يوليو 2025 - حتى الآن

• Sales Operations & CRM: Manage day-to-day sales operations for real estate projects, maintaining 100%
SLA/TAT adherence across bookings, documentation, cancellations, and refunds while running Salesforce
activities including lead tracking, booking updates, and pipeline monitoring.
• Cancellation & Refund Processing: Handle high-volume cancellation and refund cases end to end,
coordinating with Sales, Finance, and Legal on approvals, indemnity documentation, audit compliance,
and timely refunds.
• MIS & Reporting: Produce daily, weekly, and monthly MIS reports on sales performance, ageing,
pendency, and revenue tracking for senior management.
• Process Optimization: Drive initiatives that reduce turnaround time and improve data accuracy across
the sales-operations workflow.
مجال الشركة:
العقارات

Sales Support And Customer Service Executive

مارس 2022 - حتى الآن

Hp - India

بنغالورو، الهند

مارس 2022 - حتى الآن

• Proven track record in supporting sales teams to achieve and exceed targets through strategic planning, process optimization.
• Proficient in analysing sales data to identify trends, opportunities, and potential challenges.
• CRM Expertise: Hands-on experience with leading Customer Relationship Management (CRM) platforms.
• Leveraging technology to enhance sales processes, track customer interactions, and drive sales performance.
• End to End knowledge of “Offer to Order” for the E-commerce platform.
• End to End SLA and Quality maintenance with 100% TAT.
• Handling top priority and sensitive clients who provides a large amount of business to the company.
• Responsible for cataloguing and maintaining accurate product information for HP products.
• Working experience with Customer Catalogues/ Portal creations in HP tools like OCC, CMC, Eclipse tool and checking the flow of them in B2B portal
مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
المبيعات

Sales Operations

يناير 2024 - يناير 2025

Danube Group

دبي، الإمارات العربية المتحدة

يناير 2024 - يناير 2025

Regional Operations: Directed daily sales operations across the UAE, Oman, Qatar, and Bahrain,
supporting a team of 12 salespeople and managing 1, 000+ products.
• Account & Collections: Monitored 200+ overdue accounts using SAP, Orion, and Microsoft Dynamics,
consistently meeting monthly collection and ageing targets.
• Budget & Pricing: Coordinated with Finance and Procurement on budget planning, pricing strategies,
quotations, and proposals to support regional business development.
• MIS Reporting: Compiled and presented weekly sales MIS to the Sales Director, covering revenue, YTD
performance, and proposal pipeline.
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

Senior Associate Sales Support Management (Global Catalog Operations)

يناير 2022 - يناير 2024

Hewlett Packard Inc.

بنغالورو، الهند •هجين

يناير 2022 - يناير 2024

• E-Commerce Platforms: Familiar with popular e-commerce platforms or software (e.g., IBM, Oracle, Eclipse), Ability
to navigate and use these systems effectively.
• Account Management: Serviced 40+ global accounts including Acciona USA, NDNA, Imperial, and
Thales, maintaining high quality and accuracy.
• Product Knowledge: Understanding of the products or services offered by the e-commerce platform, enabling to
provide accurate information to customers.
• Inventory & Order Management: Oversaw inventory levels, stock tracking, product listing updates, and order
processing to ensure timely delivery and customer satisfaction.
• Quality Assurance & CRM Systems: Ensured quality compliance, minimized errors, and optimized CRM/order
management systems for efficient operations.
مجال الشركة:
خدمات تكنولوجيا المعلومات

Senior Associate – Sales Support Management

يناير 2020 - يناير 2024

Hewlett Packard Inc.

بنغالورو، الهند •هجين

يناير 2020 - يناير 2024

(Global Catalog Operations)
• Account Management: Serviced 40+ global accounts including Acciona USA, NDNA, Imperial, and Thales,
maintaining high quality and accuracy across catalog operations.
• Inventory & Order Management: Oversaw inventory levels, stock tracking, product-listing updates, and
order processing to ensure timely delivery and customer satisfaction.
• Platforms & Tools: Operated e-commerce and catalog systems (IBM, Oracle, Eclipse) to maintain
accurate product information and resolve customer queries.
• Quality Assurance: Selected for a newly formed QC team auditing live requests at random to verify back
office accuracy and uphold quality standards; optimized CRM and order-management systems to
minimize errors.
• Pricing & Market Analysis: Analyzed market trends and competitor activity to support pricing sheets,
quotes, proposals, and term sheets.
مجال الشركة:
خدمات تكنولوجيا المعلومات

Freelancer

نوفمبر 2020 - فبراير 2022

Mats Institute of Hotel Management

Belgaum، الهند

نوفمبر 2020 - فبراير 2022

Worked as aviation trainer
•Displayed exemplary grooming and customer service skills.
•Tailored each lesson to the specific need of the student.
•Kept classes on schedule by managing deadlines and adjusting workflows
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Customer Service Executive

مايو 2018 - أكتوبر 2020

Spicejet Pvt Ltd

Hubli، الهند

مايو 2018 - أكتوبر 2020

Worked as a trainee for the first 6 months and then moved on to
a permanent role.
Underwent professional training with experts to be well equipped
with the necessary skillset.
Assisted customers promptly and politely in person.
Successfully handled aggravated customers with patience and
resolved their issues under various circumstances, especially
during the pandemic.
مجال الشركة:
شركات الطيران
الدور الوظيفي:
السياحة والضيافة

Trainer

أكتوبر 2018 - نوفمبر 2018

Skyward Institute of Aviation and Hotel Management

Hubli، الهند

أكتوبر 2018 - نوفمبر 2018

Worked as a trainer for a month where I handled batches of freshers.
Was able to deliver quality training as per the industry standards and
was recommended by multiple students to other institutes as well.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

التعليم

Karnataka University

يونيو 2018

يونيو 2018

بكالوريوس، Business Administration And Commerce

الهند

المعدل التراكمي (نسبة مئوية): 72%

المعدل التراكمي (نسبة مئوية): 72%

Bachelors of commerce JSS SMI

JSS SMI UG & PG Studies, Karnataka University

مايو 2018

مايو 2018

بكالوريوس، Commerce

الهند

Karnataka University

مايو 2018

مايو 2018

بكالوريوس، Commerce

الهند

Studies, Karnataka University

مايو 2018

مايو 2018

بكالوريوس، Business Administration And Commerce

الهند

Skills

Systems Analyst Databases

Expert

Data Analysis

Expert

B2B eCommerce

Expert

Customer Support

Expert

Catalog Management

Expert

CUSTOMER SERVICE SKILLS

Expert

MANAGEMENT

Expert

TRAINING

Expert

B2B

Beginner

BUSINESS OPERATIONS

Beginner

COMMUNICATION SKILLS

Beginner

CUSTOMER SERVICE

Beginner

DIRECT MARKETING

Beginner

DRIVING

Beginner

HEWLETT PACKARD

Beginner

sql

Expert

power bi

Expert

advanced excel

Expert

data analyst

Expert

ANALYTICS

Intermediate

ELECTRONIC DATA INTERCHANGE

Intermediate

FINANCIAL STATEMENTS

Intermediate

Administration

Expert

operations

Expert

Microsoft Office

Expert

Operation

Expert

Project Management

Expert

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

BOOKING SALES

Intermediate

DATA PIPELINE MANAGEMENT

Intermediate

ENTERPRISE RESOURCE PLANNING

Intermediate

MANAGEMENT INFORMATION SYSTEMS

Intermediate

MICROSOFT DYNAMICS

Intermediate

REAL ESTATE

Intermediate

SALES OPERATIONS

Intermediate

SAP APPLICATIONS

Intermediate

SOLARWINDS

Intermediate

اللغات

الانجليزية

متمرّس

الهندية

اللغة الأم

الكانادا

اللغة الأم

التدريب و الشهادات

التدريب
data analytics live project
trainity
Jan 2023
Airport handling
spicejet academy
Aug 2018

الهوايات والاهتمامات

Dance