Senior Assistant Manager
Domino's Pizza
مجموع سنوات الخبرة :6 years, 10 أشهر
Achieve monthly Sales target.
Moniter KPI
Recruite and train staff
Look at all over operations of the restaurant.
Set and open restaurant while handling opening shift, close all guest concern's.
Indent, monitor food cost
Worked in all the Department of the Front Office to train and become a Professional in Front
Office.
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions.
Verify/adjust billing for guests.
Clear departures in computer system. Coordinate with Housekeeping to track room status and guest
concerns.
Run and check daily reports, contingency lists, and credit card authorization reports.
Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types,
vouchers, paid-outs, charges.
Upsell additional facilities and services, when appropriate.
Performing duties on daily checklist.
Department - Reservations, Position- Reservations Agent
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Assist to make all room reservations and ensure maximize room revenue for all and ensure all
reservation detail update on all computers within required operating procedure.
Assist to make Spa, Dining and Golf Reservations efficiently and and response to all queries of guest in
a professional manner.
Answer questions about property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Follow proper escalation procedures when addressing guest concerns.
Department - Guest Services, Position- Bell Captain and Concierge
Worked as Bell Captain and supervised Bell Staff which includes calling bell staff to the Front Desk for
service
Carrying guests luggage to and from their rooms when needed, explaining the room features, assisting
physically challenged guests, answering questions, fulfilling requests, running errands, delivering
messages.
Ensure that smooth and fast baggage handling for all arrival / departure guests.
Attend all guest calls for Bell stand / Door Services related services.
Delegate bell boys to pick up the baggage from guest rooms.
For any guest requests follow up call to be made back to the guest to verify complete satisfaction.
Manage Valet Keys and charge accordingly for Valet Parking.
Arrange Transportation for the guest and make Restaurant Reservation upon guest request
Acted as the first point of contact to greet and welcome guest in a friendly, courteous manner.
Maintained member's and guest folio and kept track of their balance.
Prepared bills of various services used by the members at the club.
Smooth Check in and check out of Suite Room.
Oversaw office inventory activities, including ordering and requisitions, stocking,
Managed and appropriately directed inbound telephone calls, mail and faxes.
Maintained a clean reception area, including lounge and associated areas.
Utilized strong time management and organizational skills to ensure smooth and seamless operations
Worked in close association with different departments in the hotel (Front Office, Housekeeping,
Banquets and Kitchen) and assist them in their daily routine operations.
Understand the overall operations of the hotel while specializing in one or two areas.
Named “Employee of the Month” in