Vaibhav Shinde

• Managing 200+ international sites of CMC (America, Australia, Europe, Asia).
• Working on the internet LAN and WAN related issues
• Working on Routing and switching technologies
• To provide support to On-site LAN equipment related calls.
• Send the log report, network uptime report, Root cause Analysis report to client.
• Assign the network related fault to the technical team and get it resolve.
• Providing technical support during high severity issues for outage management.
• Setup Policies, Procedures to streamline the day to day support operations, events management and monitoring techniques
• Analysis of current process/procedures for continual improvement & Value innovations which benefits to the customer
• Incident management - Providing technical guidelines, determine root cause, collecting information 24/7 response and preparing on-call Rota.
• Preparing RCA for high severity and recurring critical failures in Production environment.
• Enterprise change management - Coordination of all tasks properly with impacted organizations via the change management tool
• Weekly/Monthly Meetings to discuss the Status review with the customers.
• Co-coordinating with customers & scheduling calls with different teams for Project tasks/activities.
• Change Management - Part of Change advisory meeting and planning, organizing and implementing requested change
• Environment monitoring - proactively monitor all systems and measure performance and implementing the best practices.
• Project execution - Complete end-to-end coordination for tasks as assigned for project implementation, GO-Live and updating project portfolio dashboard.
• Monitoring SLA and service delivery benchmark with respect to SOW.
• Assign ISP related issue to the Helpdesk team and taking the fallow up of it
• Maintain tracking, updating and reporting movement and changes in assets
• Responsible for delivering weekly project reporting on overall programmed progress, individual project status, and resource availability.
• Work closely with the operations team, business units and clients to ensure proper service
• Proactively providing extended support on weekends or off-hours as necessary to meet workload and maintenance service window demands.

Project : British Telecom T-20 SDK new device Migration Project
Type : Network device Configuration, monitoring and Inventory Management
Platform : Networking
Software : GSAM server, Putty.
Client : DHL, Inbev, Barclays,
Duration : May 2011 to March 2012
Role :

Contract: DHL contract
Profile:
• Update and maintain Country wise Device List (Master sheet) according to latest NMDB (Network Management Database) which is sent by client.
• Checking the configuration of SNMP and Tacacs on each device and if it is present then update into master sheet; if configuration is not present then send list of devices to the local IT (country wise) to arrange downtime.
• During downtime configure SNMP and Tacacs on devices, once configuration is done then intimate to local it via mail and phone.
• Configure CPE routers and switches
• Troubleshoot link related issues.
• Update ‘All country master sheets daily and send it to the client at end of the week.

Client: Inbev& EGNOUS for Management connectivity
Profile:
• This contract is to provide PVC connectivity between BT management network and Customer Network.
• Coordination with the TDA (Technical Design Architecture- Client) for IP range, billing account no, type of connectivity, delivery dates, VPNN no, FTIP no.
• Coordination with BT team for Management server polling IPs, raising the request for PVC configuration, configuration of firewall, VLAN and IP allocation for one pipe configuration, raising MOSCOW request, PBR request
• Test the PVC connectivity

Client: Barclays for IOS up gradation
Profile:
• IOS up gradation for Barclay’s devices
• Once IOS up gradation is completed then send mail to the customer and BT team

Project : National Network Operation Center - NOC
Type : Fault Management, Support, monitoring and Inventory Management
Platform : Networking
Software : MRTG, Putty.
Client : Reliance Enterprise Customers
Duration : March 2009 to April 2011
Role :

• Technical support and fault management for the WAN connectivity including the troubleshooting of routing protocols for DIA (High Speed Internet), L2VLL as well as IPLC and point to point Leased line circuit customers.
• Troubleshoot link down, High Latency and Routing issues for customers.
• Configuration, up gradation of the customer end devices
• Provide technical support while commissioning of new link.
• Technical support for the resolution of faults escalated faults from ITMC and customers.
• Finding root cause analysis of faults and furnishing the same to the customer.
• Coordinate with the field engineer, Service assurance Manager and customer to resolve the issue within specified SLA time.

• Worked on Aircel Hyderabad Project and Tata GSM project Mumbai
• Site survey for Hyderabad Aircel project & RF planning for Kerala Circle
• Plan for the total number of site and assign them to Field Engineers, check the site survey report submitted by the field engineers
• Maintain the records of total no. of site survey and keep it documented.
• Visit the site to coordinate with Land or Building owner for installing the antenna
• Coordinate with the Project Manager, Client and Area circle Manager.