Vaibhav Garg

Built and propelled cloud based technology solution to become one of the top provider of ERP Systems, Database management Analytical products, and Web/Mobile application development, achieving $900K revenues by acquiring over 30 new clients across India, Middle East and US regions through strong client relationship & presentation skills.

 Spearheaded the development of a cloud application - “InstiConnect”, an ERP for educational institutes which helps in effective database management, better communication & analysis of student growth over the years.
 Developed sales & business development roadmap by establishing prospecting, cold calling and leads conversion process later used by team to acquire 15 overseas clients.
 Selling Digital Services to large group of institutional organizations along with Enterprise Software, Digital Ads, Business Intelligence Tools and SaaS platforms.
 Handling clients’ journey from signing up to InstiConnect services to renewal of contracts at regular intervals.
 Successfully driven Customer Centric approach by directly collaborating with marketing and analytics to determine root causes of customer complaints. Achieving higher client satisfaction index (CSI) by lowering 20% customer complaints across the business.
 Led 4 Sales Account Executives and 2 Business Executives to drive down time to resolve issues using FreshDesk for ‘InstiConnect’, resulting in a 15% boost in client retention and generating more sales through account management skills.
 Running Customer Referral Programs to generate more business leads which resulted in scaling up the sales revenue to 6-figure annually.
 Networking with prospective clients at various events, conferences and startup conclaves to generate business leads and maintaining business relations.
 Executing multi-channel digital marketing campaigns across e-mail, web, mobile & social media along with Google AdWords campaigns, Google Analytics, SEO/SEM, PPC marketing, Affiliate & Re-target marketing which increased 30% visitor traffic on website on MoM basis.
 Successfully delivered IT/Digital training sessions to 20+ clients to minimize escalations by being a direct point of contact to them by various modes of communication.
 Preparing and monitoring monthly P/L reports by using business reporting tools to assist the finance team with revenue collection reports.
 Preparing RFP/RFQs and delivering visual presentations to C-level executives.

- Led the sales team of members including DST/Outdoor sales team.
- Strategically implementing ATL, BTL activities to generate revenues and achieving monthly targets.
- Scouting Events for sponsoring the brand in a demographic way to generate leads and further converting them to sales.
- Exhibition Planning: Participating in exhibitions to showcase products & uplift sales within the region in the annual events and exhibitions.