Digital Sales and Business Development Manager
Avventuro Business Solutions
Total years of experience :8 years, 1 Months
Built and propelled cloud based technology solution to become one of the top provider of ERP Systems, Database management Analytical products, and Web/Mobile application development, achieving $900K revenues by acquiring over 30 new clients across India, Middle East and US regions through strong client relationship & presentation skills.
Spearheaded the development of a cloud application - “InstiConnect”, an ERP for educational institutes which helps in effective database management, better communication & analysis of student growth over the years.
Developed sales & business development roadmap by establishing prospecting, cold calling and leads conversion process later used by team to acquire 15 overseas clients.
Selling Digital Services to large group of institutional organizations along with Enterprise Software, Digital Ads, Business Intelligence Tools and SaaS platforms.
Handling clients’ journey from signing up to InstiConnect services to renewal of contracts at regular intervals.
Successfully driven Customer Centric approach by directly collaborating with marketing and analytics to determine root causes of customer complaints. Achieving higher client satisfaction index (CSI) by lowering 20% customer complaints across the business.
Led 4 Sales Account Executives and 2 Business Executives to drive down time to resolve issues using FreshDesk for ‘InstiConnect’, resulting in a 15% boost in client retention and generating more sales through account management skills.
Running Customer Referral Programs to generate more business leads which resulted in scaling up the sales revenue to 6-figure annually.
Networking with prospective clients at various events, conferences and startup conclaves to generate business leads and maintaining business relations.
Executing multi-channel digital marketing campaigns across e-mail, web, mobile & social media along with Google AdWords campaigns, Google Analytics, SEO/SEM, PPC marketing, Affiliate & Re-target marketing which increased 30% visitor traffic on website on MoM basis.
Successfully delivered IT/Digital training sessions to 20+ clients to minimize escalations by being a direct point of contact to them by various modes of communication.
Preparing and monitoring monthly P/L reports by using business reporting tools to assist the finance team with revenue collection reports.
Preparing RFP/RFQs and delivering visual presentations to C-level executives.
- Led the sales team of members including DST/Outdoor sales team.
- Strategically implementing ATL, BTL activities to generate revenues and achieving monthly targets.
- Scouting Events for sponsoring the brand in a demographic way to generate leads and further converting them to sales.
- Exhibition Planning: Participating in exhibitions to showcase products & uplift sales within the region in the annual events and exhibitions.
Member of Strathclyde Entrepreneurial Network Grade: 2:1 (Upper Division) - British Degree Classification Key Areas: New Venture Creation, Finance Management, Brand Strategy & Management, Marketing & Strategic Operations Detailed Thesis, Survey & Research Report on ‘Guerilla Marketing’, Low cost and effective marketing techniques for Small & Medium Scale Businesses. Market Research & Project Reports for Luxottica, Boeing, Diageo, Sitex Orbis, Enterprise - Rent a Car
courses: Key Areas: Software Engineering, Mobile & Cloud Computing, Database Management, Data Analytics