senior analyst
oracle
Total years of experience :6 years, 5 Months
• Responsible for delivering business solutions to sales teams and customers based on Line of Business (LOB) requests and deals.
• Trained in Order Management Cloud and migration technology.
• Experienced with Oracle applications such as Q, IB, RPA, CDP, Fusion, Java, and GMDB.
• Analyzed data to identify customer requirements and provide effective solutions.
• Acted as the main point of contact for global migration-related inquiries and order booking queries.
• Collaborated with stakeholders to find mutually beneficial solutions.
• Advised internal stakeholders to ensure smooth deal processing aligned with business needs.
• Interpreted migration results and guided sales representatives to optimize migration structures for customer requirements.
• Ensured inclusion and accuracy of necessary documentation in the Order Pack, verifying against customer Purchase Orders.
• Validated customer information for submitted orders, checked IB records for license renewals, and managed deals and contracts.
• Compiled and published monthly reports on inflow and outflow, comparing request delivery percentages to the previous financial year.
• Utilized the ESKAR application for batching and keying in the Order-to-Cash (O2C) process, focusing on data maintenance.
• Efficiently managed the entire customer order lifecycle from receipt to delivery, ensuring accurate entry and timely processing.
• Coordinated with sales and customer service teams to confirm orders and provide customers with estimated delivery dates and order summaries.
• Trained in and handled Win-Automation for the order entry process.
• Managed end-to-end Vendor Master and COUPA activities in the Procure-to-Pay (P2P) process flow.
• Interacted with requestors daily to address payment-related issues and Vendor Master queries, including payment rejections.
• Processed and resolved invoices in the P2P process for both PO and non-PO transactions.
• Worked with the SAP S/4HANA 1909 system for Vendor Master creation and handling activities in the APAC region.
• Generated and reviewed opening reports, dumps, and SLA missed documents on a daily, monthly, and quarterly basis.
• Contributed to a clearing project by transferring data from the NCS Oracle system to the TEP Oracle tool.
• Interned with the Staffing, Facility, and Security team.
• Assisted in facility operations, including space management, maintenance requests, and workspace setup.
• Supported facility operations by managing maintenance requests, conducting space audits, and
coordinating office relocations.
• Participated in security audits and inspections to ensure compliance with safety protocols and procedures.