Technical Consultant
Elitser Technologies
مجموع سنوات الخبرة :6 years, 5 أشهر
1.Implemented and configured ManageEngine suite of products, including
OpManager, Applications Manager, and Site 24*7, for various clients.
2.Developed and documented implementation plans, including configuration,
customisation, and integration of ManageEngine tools into client’s existing IT
infrastructure.
3.Collaborated with cross-functional teams, including IT administrators, network
engineers, and system analysts, to ensure seamless integration and optimal
performance of ManageEngine tools.
4.Provided training and support to client’s IT staff, enabling them to effectively
utilise and maximise the benefits of ManageEngine tools.
5.Assisted clients in ITIL process implementation, aligning ManageEngine tools
with industry best practices.
• Administered and maintained ManageEngine products, including OpManager and AppManager.
•Implemented software updates, patches, and security configurations to
ensure system integrity.
•Assisted in designing and implementing IT policies and procedures in
alignment with industry best practices.
•Conducted regular health checks and performance audits for ManageEngine products to ensure optimal operation.
•Provided expert troubleshooting and technical support to resolve complex
issues, ensuring minimal downtime
•Generated and presented reports on key performance metrics to
management, facilitating data-driven decision-making.
• Handled IT Operations of a leading American bank including monitoring of
its complete infrastructure.
• Administered the complete server and network infrastructure including
patch management.
• Responsible for incident management, problem management and change
management.
•Team Management, setting objectives/KRA’s for team members, sustain high uptime for IT infrastructure services to be delivered as per SLA’s.
•Assist in analysis of the reporting and alerts generated by various security
devices.
• Ensure proper tracking of the alerts/ requests received until closure.
• Ensure first cut notification about major incident sent to respective stake
holders on preliminary information.
· Established network environment by designing system configuration, directing system installation, and enforcing system standards.
· Monitored performance and capability of servers, network infrastructure, applications and databases
using diversified tools.
· Undertook data network fault investigations in local and wide area environments, using information from multiple sources.
· Escalated complicated issues to the next level support group, management, third parties and/or
vendors as appropriate.
· Tracked and documented all defects and resolutions in detail through a designated ticketing system.