Valentine Muthoni

1. Handled bookings for reservations and client utilities, including brunch meetings, sunbeds, and poolside
relaxation spaces
2. Warmly welcomed guests and ensured a high standard of customer service throughout their visit.
3. Created and managed payment tabs for clients, ensuring accurate billing and efficient service.
4. Provided support to the waitstaff during peak hours to maintain smooth operations and guest
satisfaction.

1. Answered and directed phone calls courteously, ensuring clear communication with customers and team
members.
2. Greeted guests warmly, providing assistance and answering inquiries to enhance customer satisfaction
3. Sorted and organized tickets based on scheduled time slots and group size for efficient flow.
4. Operated essential office equipment including fax machines, photocopiers, and computers to support
daily operations.
5. Maintained a clean, organized reception and common areas, contributing to a welcoming and
professional environment.

1. Sold and upsold Safaricom products and services, consistently meeting and exceeding sales targets.
2. Assisted clients in selecting suitable products based on their needs and preferences.
3. Handled customer complaints efficiently, providing timely solutions to ensure client satisfaction.
4. Collected payments and ensured accurate transaction processing post-sale.
5. Prepared and submited daily sales and customer feedback reports to the direct manager or supervisor.