Senior Hostess - Reservations Agent
G Hospitality
Total des années d'expérience :12 years, 0 Mois
• Greets and assists guests in person or over the phone as well as responding inquiries.
• Records reservations and responds to e-mail inquiries.
• Maintains records of supplies and in charge of communicating with vendors and suppliers.
• Provides administrative support to the manager.
• Answered telephone calls and provided required information by remaining within company protocols.
• Assisted customers and visitors in locating offices or personnel by directing or escorting them.
• Assisted customers with planning and booking reservations and dealt with their inquired personally and over the phone.
• Responsible for profiling and creating proper documentation of guests.
• Up-selling rooms according to its availability.
• Communicated with online vendors and third party personnel’s thru email and phone regarding on going promos.
• Organized facilities and managed event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment and promotional materials.
• Specify staff requirements and coordinate their activities
• Liaise with clients to identify their needs and to ensure customer satisfaction.
• Cooperate with marketing and PR to promote and publicize event.