Vamsha Thambiyapillai

Served as primary operational liaison for partner hospitals, ensuring smooth adoption of digital monitoring solutions.
Built trust with clinicians by resolving escalations quickly and aligning workflows to their needs.
Supported leadership with performance insights used in renewal and expansion discussions.
Standardized escalation workflows, improving response consistency and service reliability.
Trained hospital teams on product usage, improving adoption and reducing support issues.
Mentored team members to deliver consistent client-facing communication and support.

Acted as first contact for critical escalations, maintaining confidence with hospital stakeholders.
Facilitated cross-department coordination to keep patient monitoring workflows on track.
Identified adoption barriers at customer sites and helped implement fixes.
Delivered workflow and product training that improved usage consistency.

Supported continuous monitoring operations while coordinating closely with hospital teams.
Managed real-time alerts and escalations, ensuring timely communication back to clinicians.
Maintained accurate documentation used for audits, contracts, and partner reviews.
Worked collaboratively with multidisciplinary teams to maintain service continuity.

Performed real-time monitoring of patients’ vital signs and ECG data, identifying
critical changes and ensuring immediate escalation to clinical teams.
Collaborated closely with healthcare professionals to support timely medical
interventions and continuous patient care.
Worked as part of a dedicated monitoring team to ensure 24/7 coverage and accurate
patient data tracking.
Maintained precise documentation while adhering to clinical protocols and patient
data privacy standards.