Regional Human Resources Manager
HSBC Bank Middle East - Dubai
مجموع سنوات الخبرة :27 years, 11 أشهر
·Provide a generalist HR service in the areas of Resourcing & Deployment, Training & Development, Pay & Reward Management, Organisation Development, Employee Relations, Retirement & Exit, & Performance Management.
·Drive business partner role, building relationships with the business and share HR best practice to provide the business with relevant advice for business imperatives
·Ensure an environment is created to attract and retain talent, by identifying cost effective methods for sourcing high calibre staff, this includes the planning and executing of local (UAE nationals) and overseas recruitment campaigns. Manage headcount to ensure numbers remain within approved AOP and agreed business strategy, work with management to implement recruitment plans, career plans and succession plans
·Support in the management of job evaluations by preparing proposals for promotions and grade adjustments. Use internal and external benchmarks to analyse proposals and ensure consistency across the businesses/functions. Ensure rewards and recognition for employees are commensurate with contribution to goals of the Bank
·Ensure consistent management of a wide range of issues including poor work performance, terminations, ineffective management, grievances, disciplinary processes, inappropriate behaviour, motivational issues, failure to adhere to the Company’s policies and procedures as a part of the Employee Relations responsibility.
·Support the business in managing the full cycle of the Performance Management process including goal setting (using ‘balance scorecard’), development planning, and performance appraisals. Ensure a timely process is achieved and appropriate data is collated. Oversee the career and personal development between staff and managers. Talent Management to work proactively with regional talent pool members to carry out development actions
·Roll-out Development Review process across business areas and coach team to run the process independently
· Heading Human Resources function for the entire organization comprising of 1000 employees and handling a team of 10 members.
· Implementing HR Systems; developed a HR Policy and Procedures Manual with defined HR Service Standards.
· Strategizing Annual Employee Recruitment Budgets, Manpower Plans, and handling the entire Recruitment Process.
· Designed an Employee Orientation Program for the new employees; with focus on selling skills, product knowledge through structured learning, role-plays, case study and video live customer service experiences.
· Developing a preferred wok culture that leverages the far-reaching visions of the group, improving communication and building energized teams, through various Employee Communication Programs.
· Organising an Employee Satisfaction Survey to gauge employee motivation and feedback to management. Further conducted a Mystery Shoppers Survey to link Customer Satisfaction levels with Employee Satisfaction levels.
· Designed an Organization Structure with effective reporting levels, clarity of structure and clear lines of authority.
· Developed Job Descriptions with Individual Performance Measures and Weight ages based on Hay Methodology.
· Introduced Hay Management Process for Job Analysis, Job Evaluation, Grading Structure, Broad and Sub- Banding.
· Implemented a unified and competitive Compensation & Benefits Program. Designed effective Grades, flexible Band Structures, Job Position Titles (keeping the need for promotions & up gradations); & done a fitment exercise
· Designed a robust Performance Management Process to recognize and reward performance through ‘pay for performance culture’. Motivating Retail Sales Staff by achieving demanding targets through Sales Incentive Plans.
· Conducted gap analysis to identify Training and Development requirements across the organization, creating an annual training calendar in line with business requirements for specialized and generic training programs.
· Providing consultancy services on Employee Relations issues throughout 24 countries in the Asia Pacific region
· Primary responsibility of being an O.D. change agent for the Bank as a regional coordinator of the Employee Attitude/Satisfaction Surveys (organizational climate) throughout Asia Pacific. This involves planning, coordinating, designing attitude surveys with the areas and International Survey Research (Singapore); conducting focus groups and assisting areas in action planning and monitoring progress of action plans.
· Effective deployment of above organization climate/culture study as a motivational and retention tool of O.D.
· Responsible for setting up Employee Communication Systems/Programs by communicating ER Best Practices within Asia Pacific region through Employee Suggestion Schemes, Award, Reward & Recognition (Thank-You) Programs, Star Performance Schemes, encouraging Winning Teams Programs and other performance initiatives
· Responsible for the formulation, implementation, control and review of HR policies in the Asia Pacific region.
· Responsible for conflict resolution and effectively managing the collective bargaining process, by gathering and organizing information on union matters, conducting preliminary analysis and evaluation of CBA proposals of all areas. Keeping abreast of social, political and legal developments in the region.
· Improving Employee Relations skill capability in the areas by conducting the Employee Relations Course and monitoring post course reports and follow up actions. Spreading ER Best Practices within Asia Pacific region.
· Providing research/data gathering on employee reductions, early retirement schemes, disciplinary cases, grievances, complaints and litigation’s etc from all the areas.
· Audit of HR compliance, preparation of HR compliance certificates & monitoring of actions taken by the areas on compliance issues. Providing H.O. Management with periodic progress reports on all above activities.
· Headed H R activities for the entire organization (15 City Offices - in North India).
· Prepared H.R. policies, guidelines, procedures and also prepared Sales Incentive Policy for the Sales Team.
· Formulated HR plan, HR budget, Job Descriptions and organization structure. Done Job Evaluation exercise.
· Handled sourcing, selection, hiring, and orientation activities based on above Human Resource plans.
· Handled performance management process and linked it to career pathing and career progression plan.
· Prepared Key Result Areas for all positions and linked with career development plan.
· Compensation Management - compensation review, restructuring, rationalization and increment process.
· Handled employee training and developmental activities.
· Supervision of Personnel Administration and Office Administration activities.
· Handled specialized function of training and employee development activities for the entire organization.
· Designed training and staff development policy, procedures and systems.
· Conducted training needs identification exercise.
· Done training needs analysis based on the training needs identification exercise.
· Prepared mission training annual calendar (incorporating type of training, mode of training - internal,
external or sponsored training, level to be imparted training, period of training, training days).
· Quarterly confirmations and updating of annual training calendar.
· Nominations for external training programs and courses.
· Maintained in-house and external faculty database.
· Sourcing of and interaction with training institutes, consultants and O.D. consultants.
· Assisted O.D. consultants in organizational climate study.
· Designed, organized, coordinated, conducted and evaluated training programs.
· Maintained and monitored training information systems.
· Handled the entire Human Resources activities for Pune region independently which included three centres.
· Handled manpower planning and budgeting exercise.
· Handled sourcing, interviewing, selection and induction activities.
· Handled and coordinated training and developmental activities, including identification of training needs.
· Handled and monitored appraisal activities, including career development plan.
· Handled various employee retention schemes, welfare activities and benefits.
· Handled joining, transfer and resignation formalities.
· Handled the leave monitoring, attendance monitoring system and salary administration (payroll system).
· Handled M.I.S. / H.R.I.S. and generated H.R. reports.
· Conducted open house, grievance handling and counselling sessions.
Masters in Personnel Management (M.P.M.) - obtained 76.66 %(Distinction) and ranked in the Merit List
Bachelor of Commerce (B’Com.) - obtained 65 % (First Class), and ranked on the merit list all the three years
