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vanessa ancheta, Customer Service Assistant

vanessa ancheta

Customer Service Assistant·Azadea Group Dubai

United Arab Emirates

Bachelor's degree, Foreign Service

Work experience

Total years of experience: 9 years, 10 months

Customer Service Assistant

March 2010 - March 2015

Azadea Group Dubai

Dubai, United Arab Emirates

March 2010 - March 2015

Customer Service Assistant
Decathlon Mirdif ( Sporting Trends)
Azadea Group Dubai, UAE
March 01, 2011- Present
• Responsible for interacting with customers as well as providing and processing information in response to inquiries, concerns and requests about the products and services by telephone, electronically or face to face.
• Solves customer's complaints as advised by the manager.
• Records details of inquiries comments, complaints and actions taken.
• Responds and follow up on customer's inquiries or complaints.
• Recommends and ensures that corrective or preventive action is implemented.
• Ensures that customer service standards are being portrayed.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Customer Service Assistant

September 2010 - February 2011

Azadea Group Dubai

Dubai, United Arab Emirates

September 2010 - February 2011

Sales Associate
Decathlon Mirdif ( Sporting Trends)
Azadea Group Dubai, UAE
September 21, 2010 - February 28, 2011
• Ensures that the shop floor and shelves are kept clean at all times.
• Greets customers and serves efficiently and courteously in order to ensure provision of the highest customer service at the whole time of shopping experience.
• Replenishes and re-merchandizes stocks on the shop floor under the direction of Manager.
• Helps customers locate and select the products by providing them with proper advice.
Company industry:
Retail & Wholesale
Job role:
Sales

Retail Sales Assistant

June 2006 - July 2010

Sun and Sand Sports LLC

United Arab Emirates

June 2006 - July 2010

Retail Sales Assistant
Sun and Sand Sports LLC.
Dubai, United Arab Emirates June 01, 2006- July 11, 2010

• Responsible for maximizing retail sales through product knowledge, customer service and selling skills.
• Sells retail merchandise and assists customers with advice on purchase, trial rooms, product promotions.
• Restocks fixtures and maintains merchandising and visual display standards.
• Implements stocks control and security procedures and maintains appropriate records as required by company policy.
• Performs an important staff role as an individual plus performing in a team to ensure team success of the retail showroom.
Company industry:
Retail & Wholesale
Job role:
Sales

Secretary cum HR Executive

November 2004 - October 2005

Major Shopping Management Corporation

November 2004 - October 2005

Secretary cum HR Executive
Major Shopping Management Corporation
Pasig City, Philippines
November 2004 - October 2005
*Assigned to facilitate the exam to the applicants
*Evaluating the applicant's examination
*Handling telephone calls
*Doing weekly reports
*Encoding and monitoring the names of applicants at the end of the day
*Designated to collate the requirements and contracts of the qualified applicants
*Assigned to introduce the company and its history to the applicants
*Preparing the contracts and other pertinent documents to be signed by the qualified applicants
Company industry:
Retail & Wholesale
Job role:
Secretarial

Education

New Era University

March 2004

March 2004

Bachelor's degree, Foreign Service

Philippines

GPA (point): 1.150 out of 20

GPA (point): 1.150 out of 20

Bachelor of Arts Major in Foreign Service New Era University, Philippines June 2000 - March 2004 (Graduated)

Skills

Problem Solving
Expert
Problem Solving
Expert
Sales
Expert
Sales
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
AND SELLING
Expert
AND SELLING
Expert
CONTRACTS
Intermediate
CONTRACTS
Intermediate
CUSTOMER SERVICE
CUSTOMER SERVICE
RETAIL
Expert
RETAIL
Expert
RETAIL SALES
Expert
RETAIL SALES
Expert
SALES
Expert
SALES
Expert
SALES ASSISTANT
Expert
SALES ASSISTANT
Expert
SALES THROUGH
Expert
SALES THROUGH
Expert
SECURITY
Expert
SECURITY
Expert
TELEPHONE
Expert
TELEPHONE
Expert
Problem Solving
Expert
Problem Solving
Expert
Sales
Expert
Sales
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert

Languages

English
Expert
Korean
Expert

Hobbies

  • watching movies and surfing the net reading news
    I established a good customer service team in our shop and introduced the feedback calling for our clients in the store.