Manager of Virtual Learning Environment
King Abdullah University of Science and Technology
Total years of experience :22 years, 6 Months
Since joining the new Postgraduate King Abdullah University of Science and Technology (KAUST) in July 2009 pre-inauguration, I have led the development and implementation of the entire university online learning environment, oversaw the integration of Blackboard with SAP SLcM, directed the maturation of the intranet information portal development and the release of the first KAUST mobile Application.
I oversaw the growth and capacity building of the corporate intranet/portal (QUT Virtual/Oracle Portal) for one of the largest universities in Australia; Queensland University of Technology (40, 000+ active students). With strategic leadership responsibilities covering student retention strategies, orientation programs, and the development of support programs for lower socioeconomic student groups.
As part of my 10-year role at QUT, I developed policies and procedures, worked on the implementation of ITIL principles, rolled out change management strategies for whole of campus IT support restructures, hosted orientation sessions for new student intakes and ran training seminars for instructors. I regularly represented IT on senior boards and committees and was sought out for my holistic understanding of end user requirements against service capabilities.
After the January 2011 Brisbane Floods in Australia, the emergency communication software, developed under my management, was recognised by the Queensland State Department of Transport and Main Roads for its critical role in the disaster management response.
Managed the Enterprise Applications Department, including HR, Finance, Intranet and Database management teams.
Working with the IT Department, and the Student Services Department on rolling out key communication strategies for retention of new students, orientation programs and service enhancement initiatives
Development of strategy and plan for significant organisational structural change for support services, then instigation of plan.
Managing the overarching relationship between the IT Department and the rest of the organisation. Including business analysis, change management, service delivery and problem resolution.