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Vanessa Hanna, Branch Operations Support

Vanessa Hanna

Branch Operations Support·Athletico Sports Club – SJS Branch

Lebanon

Bachelor's degree, Management Information Systems

Work experience

Total years of experience: 3 years, 9 months

Branch Operations Support

September 2022 - Present

Athletico Sports Club – SJS Branch

Mtaileb, Lebanon •Hybrid

September 2022 - Present

• Financial Administration: Managed branch financial records, including
processing payments and tracking follow-ups for a high volume of clients.
• KPI Reporting: Prepared recurring summaries to track branch activities,
attendance, and monthly performance.
• Operational Liaison: Acted as the primary point of contact for service
requests, inquiries, and daily problem-solving.
Company industry:
Sports & Outdoor Activities

Administrative Assistant

February 2025 - June 2025

Athletico Sports Club - Headquarters

Beirut, Lebanon

February 2025 - June 2025

• Data Consolidation: Aggregated sales and attendance data from multiple
branches into a central Excel file to support corporate invoicing and reporting.
• Quality Assurance: Verified branch-level records against payment receipts
to identify and resolve missing entries, ensuring accurate, monthly summaries.
Company industry:
Sports & Outdoor Activities
Job role:
Administration

Technical Training Intern (Advanced Analytics)

November 2024 - December 2024

BMB Group

Hazmieh, Lebanon

November 2024 - December 2024

• Data Visualization: Completed a corporate-led intensive on Tableau
Fundamentals, mastering dashboard creation for business KPIs.
• Operational Analysis: Studied BI workflows and data cleaning processes to
support accurate organizational reporting.
Company industry:
IT Services

Education

Notre Dame University

March 2025

March 2025

Bachelor's degree, Management Information Systems

Lebanon

Saint Joseph School

January 2021

January 2021

High school or equivalent, economics and sociology

Lebanon

Saint Joseph School

January 2021

January 2021

High school or equivalent, Economics

Lebanon

Skills

Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BILLING
Intermediate
BILLING
Intermediate
CONSOLIDATED ACCOUNTS
Intermediate
CONSOLIDATED ACCOUNTS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA VISUALIZATION
Intermediate
DATA VISUALIZATION
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
INVOICING
Intermediate
INVOICING
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
ROBOTIC PROCESS AUTOMATION
Intermediate
ROBOTIC PROCESS AUTOMATION
Intermediate
SALES
Intermediate
SALES
Intermediate
SQL
Intermediate
SQL
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate

Languages

Arabic
Beginner
English
Beginner
French
Beginner