Vanessa Pineda

• Numbering & identification of documents
• Quality & compliance checks on documents
• Filing and organization of documents (both electronic and / or hardcopies)
• Control over documentation modification, distribution, issuance (as per procedure) during its whole lifecycle
• Maintenance of a list (register) of applicable documents
• Distribution of documents to relevant people / departments.
• Progress reporting on the documents status / maintaining KPIs (Key Performance Indicators)

Responsible for maintaining the company sales records and ensure that it's accurate and are kept and updated daily.
Supporting the assigned Sales Engineer to ensure that weekly targets are achieved by preparing Weekly Sales Report information and by weekly coordination and planning meetings.
Preparing sales documents such as Enquiry Sheet, Hire Quotation, Delivery Order Form, Hire Contract Agreement and Off Hire Notification.
Tending to customer enquiries through phone calls, fax and emails by following up on all correspondence.
Generating orders through following up quotations sent out to clients.
Recording quotation details on excel file and record book.
Coordinating with Clients and Service Department regarding deliveries to ensure good quality of service.
Managing Client files and making sure that all necessary documents are filed with accurate information and value before submitting it to Finance Department for Invoicing.

Position Held: TEAM LEAD - OIC
• Develop a strategy the team will use to reach our goal.
• Communicate clear instructions to team members.
• Listen to team members' feedback
• Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed
• Manage the flow of day-to-day operations
• Create reports to update the company on the team's progress

Position Held: HOTEL DESK TRAINER
• Develops and conducts product training programs for employees who will be transfer to Canada/Illinois Desk
• Test trainees to measure progress and to evaluate effectiveness of training.
• Report on progress of employees under guidance during training periods.
• Assist agents with problems concerning "how to" perform specific tasks related to their distribution position.
• Maintain trainee personnel records.

Position Held: HILTON RESERVATION SPECIALIST
• Assisting customer in making Hilton hotel reservation.
• Provide accurate information regarding their reservation.
• Ensure excellent customer service and call quality at all times.
• Adheres to all company policies.
• Performs other tasks/assignments that may be assigned by the Supervisor to drive over all team performance.

• Provide callers with excellent customer service over the phone regarding placing collect calls giving out phone numbers and locating business
• Assisting customer request referring to alphabetical or geographical directories to answer question and provide telephone information
• Ensure excellent customer service and call quality at all times.
• Adheres to all company policies.
• Performs other tasks/assignments that may be assigned by the Supervisor to drive over all team performance.

• Sell beauty products by helping customer choose the right product to buy
• Recommends products which suit the customer life style skin type and age
• Give high priority to sales to meet sales target
• Keep up to update with new ranges of products and promotions
• Manage Inventory, clean, stock shelves and organize sales area