Branch Manager
Plus Properties
Total years of experience :12 years, 6 Months
- Manage Branch personnel, supervise Branch functions and ensure efficient operation on a daily basis.
- Sharing with Directors weekly and monthly progrees reports.
- Evaluate Employee performance and provide feedback and provide coaching as needed.
- Conduct regular sales and operations meetings on current sales goals, promotions and othet relevant information.
- Resolve Customers problems and interact with customers on a regular basis to ensure satisfaction and gain useful feedback.
- Study company's Real estate projects
- Plan and carry out Sales activities to customers and agents.
- Develop and implement sales plans.
- Manage Budgets, Allocate Branch funds, define financial objectives.
- Assess market conditions and identify opportunities.
- Organise Marketing activities and events for the branch to increase awareness
-Plan and Implement Sales Strategies.
- Organize daily sales meetings with Junior Sales executives, Sales assistants, Operations
director and company’s CEO to assure a smooth and consistent Sales Process.
- Recruit and train the Sales Team.
- Motivate, Asses and evaluate executives’ performance under KPI’s process.
- Monitor Sales Team phone calls and discuss the results accordingly.
- Assist the Sales Team in their Sales Meetings
- Follow up with potential prospects until the closing of the deal.
- Interfere in the whole selling strategy: personal selling, need satisfaction, problem
solving, consultative approach
- Present Sales Figures and Forecasts to higher management
- Follow up on Sales Agreements: from contract preparation to notarized copies
- Handle the After Sales/Customer Service process of specific project’s customers:
- Organize monthly departmental meetings for project’s updates and news.
- Update existing customers on Site Construction Progress.
- Share monthly reports with the assistance of the Engineering & Marketing Department.
- Resolve existing client’s complaints via phone or email.
- Implement upselling/Upgrading services.
- Monitoring accounts to identify overdue payments
- Encourage upfront payments with present value deduction programs and discounts.
- Keeping accurate records and reporting on collection activity
- Submit monthly money collection report to the Finance Department.
- Encourage referral programs with referral fees incentives.
- Organize Daily Sales Meetings
- Prepare Sales Minutes of Meetings.
- Collect Sales Team ideas for the Company’s Weekly Brainstorming sessions
- Represent Team in Brainstorming Sessions.
- Create Sales Task, daily follow up and update.
- Manage Events with the assistance of the Sales Manager: Checklists, team shifts …
- Update CRM Information: Daily task.
- Optimize Sales Tasks and procedures.
- Respond to Reactive calls: assist clients, explain projects & investment opportunities; invite them to visit us in showroom
- Meet clients in showroom, present our projects
- Follow up with Clients
- Negotiate Deals
- Close Deals
- Execute Proactive and cold calling approach
- Liaise with Sales Support Department For Sale Agreement Signature.
- Liaise with Accounting Department (Booking Account Opening & Payment receipt).
- Liaise With Customer Service While Signing agreement and for after Sale Service.
- Offer Resale Service for existing clients.
- Present Meeting summary reports after each Sales Meeting.
- Develop traditional and digital marketing strategies specifically engineered to drive traffic and enhance project awareness.
- Create and execute a campaign calendar.
- Increase audience participation on all social media platforms:
Youtube - Facebook - Instagram - Twitter - LinkedIn - Pinterest
- Generate, edit, publish and share daily content on all Social Media Platforms.
- Prepare monthly status reports.
- Provide weekly sales reports.
- Visit projects with clients.
- Follow-up with clients.
- Negotiate and Close deals
- Negotiate offers and budget quotations with Suppliers and Property Management companies.
- Sourcing and securing sponsorship deals.
- Carrying out market research.
- Developing a customer’s loyalty for the company’s products.
- Managing relationships with advertising agencies and other partners.
- Maintaining relationships with key decision makers.
- Updating the company’s website.
- Evaluating the performance of marketing campaigns.
- Keeping a close eye on competitor activity.
- Taking part in group brainstorming sessions.
- Answering customer questions & enquiries.
- Coming up with practical marketing ideas.
- Performing all relevant administrative tasks.
- Providing customers with after sales support.
- Answering telephone calls using appropriate etiquette.
- Writing up annual marketing plans: situation analysis - strategic planning - programs and tactics - seasonal campaigns.
- Monitor social media platforms.
- Generate monthly reports.
- Assist the GM: Task List, Minutes of Meetings and follow ups.
- Maintain relationship with target customers, customer service.
- Ensure sales support and sales.
- Update all records and documents (Hard copy as well as Soft copy),
- Get orders and budget quotations from Europeans suppliers.
- Following up for payment with customers.
- Developing budget quotations and presentations for clients.
- Maintaining good relation with clients.
- Performing administrative work.
- Lead day to day operations of the GM
- Assist the GM in all his meetings
- Create Task list and Minutes of Meetings
- Assess clients’ needs and present suitable promoted products.
- Provide product information and deliver product samples
- Attend sales meetings, conference calls, training session.
- Work with sales team to develop strategies and implement brand strategies to ensure a consistent marketing message
- Build positive trust relationships to influence targeted group in the decision making process
- Monitor and analyze data and market conditions to identify competitive advantage
- Keep accurate records and documentation for reporting and feedback.
- Obtain orders and control stock.
- Promoted the awareness of the Almaza Beer during the World Football Cup 2010 with the cooperation of Eclipse Management.
- Visited Restaurants and Pubs from Jbeil to Beirut Area.
- Exchanged Almaza bottles with other available beer brands on tables.
- Offered gadgets and useful gifts, Almaza branded
- Promoted the new Neutrogena Wave with the Online Marketing and Advertising Company from Dubai Location.
- Conducted a research in NDU to trace market opinion leaders.
- Collected contact information.
- Advertised in a word of mouth approach the new Neutrogena Wave product with the cooperation of two other students.
- Offered fashionistas the new product as gifts.
Was exposed to the intrecat inner workings of marketing in the business world as well as other aspects of an organization including sales techinques, business plans, marketing strategies and organizational behavior.