–Customer Specialist
Allianz Hosting (UAE)
مجموع سنوات الخبرة :13 years, 9 أشهر
• Addressed customer inquiries and technical issues related to web hosting services via phone, email, and chat support.
• Provided timely and accurate information to customers regarding account management, domain registration, and hosting configurations.
• Resolved customer concerns efficiently, demonstrating a high level of empathy and technical proficiency.
• Collaborated with the technical support team to escalate and resolve complex technical issues, ensuring a seamless customer experience.
• Conducted training sessions for customers on using hosting control panels and managing website configurations.
• Assisted customers with account setup, billing inquiries, and navigation of hosting platforms.
• Investigated and resolved customer complaints, working to identify root causes and prevent future occurrences.
• Contributed to the development of customer support documentation and knowledge base articles.
• Monitored and responded to customer reviews and feedback on various online platforms, addressing concerns and promoting positive interactions.
• Respond to customer inquiries via phone, email, and chat, providing timely and accurate information.
• Managed a portfolio of key clients, serving as the primary point of contact for all service-related inquiries.
• Troubleshoot technical issues and collaborate with the technical support team to ensure prompt resolution.
• Proactively identify customer needs and recommend appropriate products or services to enhance their experience.
• Consistently meet and exceed monthly performance targets for customer satisfaction and issue resolution.
• Conducted training sessions for clients on software usage and implemented solutions to address their specific needs.
• Collaborated with the sales team to identify upselling opportunities and promote additional products or services.
• Compiled and analyzed customer feedback to identify trends and recommend process improvements.
• Supervising day-to-day operations.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program
• Assessing service statistics and preparing detailed reports on your findings.
• Training new customer service agents.
• Managing the approved budget of the customer service department.
• Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work.
• Helped to increase customer return rates by always providing excellent customer service.
• Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
• Worked with the mission of the company in mind and served as a dedicated and enthusiastic part of the sales team.
• Handled all monthly bank reconciliations and monthly reporting.
• Adhered to bank policies and facilitated safe and protected transactions.
• Responding to customer service issues in a timely manner.
• Performing the maker function for all customer service required maintenance.
• Attracting new customers through selling banks retail and liability products.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Dedicated to identifying customer needs and delivering effective solutions to all problems.
• Committed to utilizing my skills to further the mission of a company.
• Bringing forth a motivated attitude and a variety of powerful skills.
• Implementing an effective customer loyalty program.
• Analyze statistics or other data to determine the level of customer service your organization is providing.
• Maintain reports and analyze the customer service.
Achieved Certificates