Bar Manager
BFF Sports bar
Total des années d'expérience :11 years, 7 Mois
As the current Bar Manager at BFF Sports Bar in Dubai, my role continues to be a dynamic and integral part of my professional journey in the hospitality industry. My position involves not only overseeing the day-to-day operations but also innovating and adapting to the changing landscape of the industry. This ongoing experience at BFF Sports Bar allows me to leverage my extensive expertise in management, customer service, and beverage innovation, ensuring that the establishment remains a top destination in Dubai's vibrant hospitality scene.
My continued key responsibilities include:
Managing the overall operations of the bar, ensuring excellence in service and administration.
Continuously innovating and updating the beverage menu to offer unique and appealing choices.
Leading and training the bar staff, enhancing their skills for superior customer service.
Streamlining processes for efficiency, ensuring maximum customer satisfaction.
Providing personalized experiences to guests, building loyalty and encouraging repeat visits.
Keeping abreast of industry trends to position BFF Sports Bar as a leader in Dubai.
Fostering a diverse and inclusive work environment for staff and an inviting atmosphere for guests.
Monitoring and analyzing performance metrics to guide business growth strategies.
Collaborating with the culinary team for innovative food and beverage pairings.
Planning and executing special events and promotions to maintain and grow the bar's customer base and reputation.
In March 2018, I embarked on a significant new chapter in my hospitality career with Sabah Group Hotel Management at the Sheraton Al Khalidiya Hotel, Abu Dhabi, stepping into the role of Outlet Manager and Acting Bar Manager at The 3rd Avenue Pub. This position was not just a job, but a foray into the complex world of large-scale hospitality management, overseeing the operations of more than 20 different food and beverage outlets across Abu Dhabi.
At the heart of my responsibilities was The 3rd Avenue Pub, where I applied my leadership skills to manage the venue effectively. Beyond the day-to-day operations of this bustling pub, my role expanded across the group’s network of outlets. I played a crucial role in strategizing operations, enhancing customer service strategies, and driving business growth 🍺📊.
Key responsibilities in this expansive role included:
🌐 Managing the operations of multiple food and beverage outlets across Abu Dhabi.
👥 Leading large teams, fostering a collaborative and skill-enhancing environment.
📈 Strategizing operational plans for multiple venues, contributing to overall business growth and efficiency.
🎓 Conducting staff training programs, elevating service standards across the group.
🤝 Building and strengthening relationships with a diverse range of guests and staff.
💡 Innovating in service and operational procedures, adapting to the dynamic market and customer needs.
This tenure at Sheraton Al Khalidiya Hotel and The 3rd Avenue Pub was more than a career move; it was a transformative journey that deepened my understanding of managing extensive hospitality operations. It honed my skills in large group management, preparing me for future endeavors in the ever-evolving world of hospitality.
In January 2015, I embarked on a new chapter in my career at the Southern Sun Hotel's Blu Sky Lounge and Grill in Abu Dhabi, serving as the Head Bartender until October 2016. This role signified a vital transition, blending my mixology artistry with the vibrant energy of a cosmopolitan city. At Blu Sky, I was not just a bartender but an artist, creating an extensive variety of drinks that catered to the sophisticated tastes of a diverse clientele. This position was pivotal, deepening my understanding of hospitality management, innovating service and operational procedures, and adapting to the dynamic market and customer needs, all within the exciting backdrop of Abu Dhabi's bustling hospitality scene.
Key responsibilities included:
Mastering and showcasing advanced mixology techniques.
Managing the bar's operations, ensuring smooth and efficient service.
Innovating the beverage menu with new and exciting drinks.
Catering to a diverse and sophisticated clientele.
Maintaining high standards of customer service in a busy environment.
Leading and mentoring a team of bartenders.
Navigating the dynamic and multicultural landscape of Abu Dhabi.
Collaborating with other departments for comprehensive guest experiences.
Ensuring quality control and consistency in beverage preparation.
Staying ahead of industry trends to offer guests a unique and memorable experience.
From September 2013 to December 2014, I served as the Bartender and Acting Head Bartender at the Miramar Al Aqah Beach Resort in Fujairah, United Arab Emirates. This role represented a significant expansion of my bartending expertise into a richly diverse setting. At the Bahari and Bliss bars of the resort, I was deeply involved in catering to an international clientele, providing exceptional service that went beyond mere drink mixing. My role was multifaceted, encompassing the management of high-volume service, engagement with guests from various cultural backgrounds, and the creation of a vibrant and memorable atmosphere both at the beachside bar and the lively night-time disco. This period was pivotal, broadening my horizons and reinforcing my passion for the dynamic world of hospitality.
Key responsibilities included:
Delivering exceptional service at both the Bahari beachside bar and Bliss disco.
Managing high-volume beverage service efficiently.
Crafting a diverse range of cocktails and drinks catering to international tastes.
Engaging with a predominantly tourist clientele to enhance their vacation experience.
Adapting to the dual role of beachside relaxation and energetic night-time entertainment.
Leading and mentoring the bar team in a dynamic resort setting.
Continually learning and incorporating new mixology techniques and trends.
Ensuring high standards of service and guest satisfaction.
Collaborating with other resort departments to provide a comprehensive guest experience.
Balancing operational responsibilities with creative drink preparation and presentation.
In January 2013, I took a significant leap in my bartending career by joining the Metropol Hotel's Shalyapin Bar in Moscow, Russia, as the Head Bartender. This role marked a notable advancement from my earlier experiences in Yerevan, introducing me to the dynamic and elite hospitality scene of Moscow. My tenure here, lasting until August 2013, was characterized by leadership, creativity, and a commitment to quality. I was responsible for leading the bar team, crafting innovative cocktail menus, and managing an extensive inventory of over 500 different beverages. This position was not only about maintaining the highest standard of customer service but also about thriving in a culturally rich and diverse environment, making it a period of significant learning and professional growth.
Key responsibilities included:
Leading and inspiring the bar team to achieve excellence.
Creating innovative cocktail menus that appealed to a sophisticated clientele.
Managing an extensive inventory of over 500 different beverage items.
Maintaining an unparalleled standard of customer service.
Navigating the culturally diverse and dynamic hospitality environment of Moscow.
Upholding the bar’s reputation among Moscow's elite hospitality venues.
Engaging with a diverse and sophisticated clientele, enhancing their experience.
Training and mentoring staff in mixology and customer service.
Implementing quality control measures for beverages and service.
Continuously learning and adapting to new beverage trends and customer preferences.
At the Congress Hotel Venice Outlet Bar in Yerevan, Armenia, from March 2011 to January 2013, I embarked on my enriching journey in the hospitality industry. My initial role as a Bar Back quickly transitioned to a Bartender position, where I honed my skills in the vibrant world of bartending. My approach was not merely about mixing drinks; I focused on crafting unique experiences for each guest, turning the bar into a stage for unforgettable interactions. This period was more than just a job; it was about creating an atmosphere where every glass mixed and every smile shared added to a memorable journey for the guests and myself.
Key responsibilities included:
Immersing in the art of hospitality and enhancing guest experiences.
Transitioning from a Bar Back to a Bartender role due to demonstrated dedication and skill.
Crafting unique and memorable drinking experiences for guests.
Engaging with guests to create a welcoming and enjoyable atmosphere.
Mastering a wide range of bartending skills and drink preparations.
Ensuring the highest standards of service and guest satisfaction.
Maintaining bar inventory and managing stock.
Upholding cleanliness and hygiene standards in the bar area.
Continuously learning and adapting to new trends in mixology.
Mentoring and guiding new staff, sharing accumulated knowledge and skills.
I completed my foundational education at Lepsius High School No. 88, where I developed a strong academic foundation. This period was instrumental in shaping my early interests and skills, providing a well-rounded educational experience that laid the groundwork for my future endeavors in the hospitality sector.
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