Varghese Chacko بوتانبوراكال

• Lead end-to-end IT operations for two companies, supporting 200+ users across multi-site offices and remote staff.
• Architected VLAN-segmented enterprise network with Fortinet firewalls (site-to-site VPN, DDNS), UniFi Wi-Fi, and Ruijie switching.
• Administer Microsoft 365 (Exchange, Teams, SharePoint), enforce MFA/DLP, and automate onboarding with AD & Group Policy.
• Delivered Odoo ERP integrations (CRM, VoIP, biometrics) to streamline sales and operations workflows.
• Deployed 3CX IP Telephony with CRM pop-ups, IVR call queues, and advanced telesales reporting.
• Implemented CCTV, access control & biometric attendance; hardened endpoints with Malwarebytes EDR.
• Established hybrid backup strategy using Synology DS1825+ (snapshots, replication, cloud/offsite retention).
• Oversaw corporate websites (WordPress/PHP), Google Business, and managed ad/meta access controls.
• Directed vendor management, licensing, IT budgets, SOP writing, and coached IT support staff.
Key Tech: Fortinet • UniFi U7 Pro • Ruijie • Microsoft 365 • Odoo ERP • 3CX • Synology NAS • CCTV/Access Control • Malwarebytes EDR

• Delivered IT/software projects from scope to go-live with on-time, in-budget execution.
• Designed and evolved custom Real Estate CRM (PHP+MySQL) with advanced lead management & reporting.
• Hosted and secured web applications; performed audits, tuning, and release management.
• Partnered with marketing to deliver analytics, automation, and SEO improvements.
• Trained users, resolved escalations, and supported continuous enhancement of platforms.
Key Tech: PHP • MySQL • WordPress (Elementor) • Linux hosting • GA/GTM

• Managed core IT infrastructure (servers, ERP, networks, warehouses).
• Administered AD, GPO, Windows Servers; implemented Fortinet firewall segmentation and VPNs.
• Migrated and secured Bluehost-hosted email/DNS, configured anti-spam and deliverability.
• Standardized IP telephony, CCTV, and access control, ensuring compliance with audits.
• Built and maintained WordPress websites; coordinated SEO/analytics with marketing.
• Negotiated procurement & SLAs, reducing IT spend while improving service levels.
Key Tech: Fortinet • AD/GPO • Hyper-V • VLAN/VPN • Bluehost DNS/Email • CCTV • IP Telephony • WordPress

• Delivered IT/software projects from scope to go-live with on-time, in-budget execution.
• Designed and evolved custom Real Estate CRM (PHP+MySQL) with advanced lead management & reporting.
• Hosted and secured web applications; performed audits, tuning, and release management.
• Partnered with marketing to deliver analytics, automation, and SEO improvements.
• Trained users, resolved escalations, and supported continuous enhancement of platforms.
Key Tech: PHP • MySQL • WordPress (Elementor) • Linux hosting • GA/GTM

Have worked for Prestige Real Estate, a top-leading real estate company in Dubai as IT Manager. Have developed a customizable Real Estate CRM system, and the master website for the company, which helped the company, one among the Top 4 real estate companies in the UAE based on the leads they were receiving from top real estate portals (Propertyfinder, Dubizzle, Bayut, JustProperty etc.). The CRM system is able to communicate with around 72 portals in the UAE. The company has 50+ property consultants and 10+ Administrators. From their wide experience, Real Estate Agents in that company substantiated this CRM system as a Top class CRM system they have seen. Apart from this, was responsible in providing all kinds of IT supports to my company: Manage the dedicated server hosted in US, in-house server management, Manage Emails and documents of all staffs, IP telephone management, software/hardware supports, Network Administration, CCTV Management, Biometrics Management and Develop other websites.

Major Responsibilities
• Develop CRM system from scratch.
• Management of Dedicated Server hosted in the US
• Troubleshoot minor server issues
• In-house Server management (Windows 2008 Server)
• Super Admin to the CRM system
• Revise and Add more features in the CRM
• Manage Emails and documents of all staffs
• Avaya telephone management
• Network Administration
• Manage CCTV
• All hardware/network/software supports to the whole company
• Responsible for the programming of development and maintenance phase of the project.
• Responsible for revision of codes, output and documentation
• Responsible for taking care of enhancement and fix the bugs reported by the users.
• From design, I worked all development cycle of project until it reaches at its implementation stage. Responsible for the designing, developing and testing the whole project.
• Assigned the responsibilities of implementing and hosting of systems on a web server
• Responsible for communicate with clients to meet up with their requirements

• Built and deployed Real Estate CRM (PHP+MySQL) with integrated lead management.
• Launched corporate and project websites with listing feeds & campaign tracking.
• Administered Windows Server 2012, AD, GPO; configured VLANs and firewall policies.
• Implemented CCTV & email hosting; designed marketing collateral using Photoshop.
Key Tech: Windows Server 2012 • AD/GPO • PHP/MySQL • WordPress • VLAN • Photoshop

Joined Maze Techies as a Senior Programmer

• Responsible for the programming of development and maintenance phase of the project.
• Responsible for revision of codes, output and documentation
• Responsible for taking care of enhancement and fix the bugs reported by the users.
• Responsible for communicate with clients to meet up with their requirements
• From design I worked all development cycle of projects until it reaches at its implementation stage. Responsible for the designing, developing and testing the whole project
• Assigned the responsibilities of implementing and hosting of systems on a web server
• Responsible for CSS Slicing from Photoshop layouts

• Led end-to-end development lifecycle for enterprise-level PHP/MySQL projects.
• Conducted code reviews, documentation checks, and system validation.
• Enhanced systems by fixing bugs, delivering upgrades, and aligning with client requirements.
• Oversaw system deployment and hosting on production web servers.
• Converted Photoshop layouts into CSS/HTML templates for responsive UI.

• Designed, developed, and tested custom PHP/MySQL applications.
• Delivered complete project cycles from concept to production deployment.
• Enhanced applications with debugging, troubleshooting, and feature upgrades.