Warranty Processor
Alfuttaim motors
Total years of experience :11 years, 0 Months
To centrally control warranty credit notes (14 Workshops) for Toyota and Lexus and ensure all records are kept updated and in properly in hard copies and in system.
Ensure all credit notes are processed on timely bases to avoid any back-log & meet principles deadlines.
Ensure quality output of warranty claims from the branches to minimize rejections, over dues and resubmissions.
Ensure resubmission and timely follow-up with principals to recover outstanding credit amounts.
Timely checking of all rejected claims and preparing a detail reports on the same and submitting the same to the finance manager.
Preparing action plan on minimizing credit write off and rejections from Toyota.
Provide training for existing and new employees in warranty policies and procedures.
Compile and update competitors warranty terms and conditions and intimate principles/management regarding the same.
Compilation and presentation of warranty data (Technical & Financial) for management information.
Manually audit hard copy of claims credit note after been input on computer system Conducting surprise visits to branches as to audit the claim handling process and data storage.
Preparing report on income and expenditure on warranty department.
Conducting meeting with other staff members and updating them about the new processes and taking suggestions and sending the same to the finance manager.
Follow up with japan Toyota for credit note release and updating on the same on timely bases.
Claim creation and sending to TMC through web - Crown21 system
Up-loading Flat rate manual CD in SAP sent by TMC and sending the same to all branches.
Conducting training to new staff and teaching the about the warranty claim procedure and guiding them if required.
Authorizing workshops for goodwill & extended Warranty jobs
Preparing billing documents in system.
Booking vehicle for customer through phone and explaning the rates for the same.
Check on line Salik and fines and inform customers.
Prepare outstanding report and send reminders to the creditors.
Controlling and doing follow up on credits and updating manager for the same.
Issue of payments to contactors and Dealers.
Preparing attendance sheet, salary slips and payments to employees.
Preparing income and expenditure report on updating the same to the manager.
Preparation of daily reports of Production and Sales.
Planning of daily production activity with operators.
Maintaining records of stock in tally.
Preparing billing documents in system.
Preparing reports on material wastage with coordination with production executives.
Conducting and informing management the meeting conducted and maintaining records of minutes of meeting.
Preparing plans and production flow for next month as per past data.
Maintaining and depositing Cash in bank.
Maintaining all bank account with all account details and bank documents.
Preparing Reconciliation Statement.
Maintaining records of stock in tally.
Preparing billing documents in system.
Maintaining and depositing Cash in bank.