Head Bartender
Starwood Hotels & Resorts
مجموع سنوات الخبرة :14 years, 2 أشهر
• Presenting and enrolling new members for the customer loyalty program offered by the Starwood Hotels & Resorts.
• Cashiering and Micros handling.
• Hygiene & Safety champion in the venue.
• New associates trainee.
• Upselling and cross-selling products in the venue, and for the others outlets.
• Inventing new signature products for the new menu.
• Operating with Hospitality Procurement, Inventory and Recipe Management (Adaco)
• Direct and coordinate staff to ensure proper functioning of operations, organizing shifts, plan staffing requirements.
• Monitor supply and demand of current and rare stock, coordinate and liaise with suppliers regarding inventory purchase.
• Implementing and adjusting IT stock program and coordinating it with ongoing orders for in-house use.
• Conduct training sessions for staff on cocktails preparation, coffee preparation, customer service and hospitality.
• Organize bar’s weekly and monthly entertainment agenda, liaise with bands, cultural events and corporate events.
• Meet and greet guests, organize table reservations and bookings, ensure organized bar functioning during high attendance events.
• Ensure that bar staff provide quality service, implement effective procedures to provide pleasant bar environment, establish guidelines to be followed through service.
• First point of contact for all listed customers.
• PoC for more than 100 customers, establishing professional relationship with existing and building relationship with new customers on the market.
• Receiving and processing inquiries, keep accounts status up-to-date.
• Conducting monthly reports for top management and informing customers for the status.
• Promote company’s offers on weekly basis.
Bachelor’s Degree in Operations Management - Smilevski Business Academy (pending graduating)