SYSTEM ENGINEER
FUTURE SOFT
Total years of experience :10 years, 1 Months
Working based on the ITIL Process & BMC Remedy Ticketing Tool.
•Experience in Windows Server Technical support.
•Configure the windows default service Web server, AD, DHCP, DNS.
•Deploying HTML & ASP.net code on IIS7 and IIS 8 Web server.
•Good understanding in front-end technologies and platforms, such as javaScript, HTML,
And SQL Quires
•Installing, configuration and troubleshooting windows server platform (windows 2008, 2012)
•Good understanding of front-end technologies and platforms, such as javaScript, HTML, and SQL Quires.
•Configuration and troubleshooting DNS server based on client requirment.
•Deploying HTML & ASP.net code on IIS7 and IIS 8 Web server.
•Understanding the HTTP & HTTPs error code and based on the Troubleshooting in iis server.
•A solid understanding in web applications work including SSL security, session management.
•Knowledge in Search Engine Optimization processes.
•URL Re-derect based on Client requirment & SEO Guide lines.
•Management of AD accounts - Create User, Group, and OU account in Active directory
•Good understanding in web server work flow.
•Web server & Dns Configuration .
•Configuration and troubleshooting of Outlook Email problem.
• Software assistance for Cisco provided solutions- VPN client, Any Connect VPN troubleshooting.
•Working based on the ITIL Process, BMC Remedy Ticketing Tool & Coordinating with different lines of services with SLA.
ROLES & RESPONSIBILITIES
•Installing, configuration and troubleshooting windows platform (windows 2008, 2012)
•Configuration and troubleshooting of Outlook Email problem.
•Trouble Shooting Hardware Problems and Network related issues.
•Supporting the Users remotely through the Remote tools like Dame Ware, Installation and Troubleshooting in Desktop.
•Giving support on hardware and software related complaints.
•Coordinating with different lines of services with SLA.
•Day to day activities Antivirus update Windows patch updates.
•Coordinating with different lines of services with SLA.
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