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velu dhanapal, TECHNICAL SUPPORT ENGINEER

velu dhanapal

TECHNICAL SUPPORT ENGINEER·NOKIA

India

Bachelor's degree, Electronics and communication engineering

Work experience

Total years of experience: 18 years, 0 months

TECHNICAL SUPPORT ENGINEER

June 2008 - Present

NOKIA

Chennai, India

June 2008 - Present

Company industry:
Telecommunications
Job role:
Support Services

Education

Sri Nandhanam college of engineering and technology

August 2006

August 2006

Bachelor's degree, Electronics and communication engineering

India

GPA (percentage): 77%

GPA (percentage): 77%

B.E (ECE)
View attachment

Skills

Quick Learning
Expert
Quick Learning
Expert
Team Coordination
Expert
Team Coordination
Expert
Customer Care
Expert
Customer Care
Expert
Customer Relations
Expert
Customer Relations
Expert
Solution Provider
Expert
Solution Provider
Expert
GSM
Intermediate
GSM
Intermediate
Handling tools
Expert
Handling tools
Expert
co ordination
Expert
co ordination
Expert
Escalation
Intermediate
Escalation
Intermediate
TAT,SLA,KPI
Intermediate
TAT,SLA,KPI
Intermediate
Customer support
Expert
Customer support
Expert
Quick Learning
Expert
Quick Learning
Expert
Team Coordination
Expert
Team Coordination
Expert
Customer Care
Expert
Customer Care
Expert
Customer Relations
Expert
Customer Relations
Expert
Solution Provider
Expert
Solution Provider
Expert

Languages

English
Intermediate

Training and Certifications

Training
Ninja Training
NIIT
Jun 2018

Hobbies

  • READING BOOKS AND LISTENING MUSIC