Manager – Policy administration
-Takaful Emarat PSC.
Total years of experience :5 years, 6 Months
• Manage Policy Issuance Team (Onboarding of confirmation team, Policy Issuance Team, Endorsement Team, Individual Medical Team
• Create and analyze reports to enhance team performance and customer satisfaction.
• Oversee and actively participate on product/ system testing and development.
• Handles Employee Onboarding Training
• Prepares Regulatory (DHA, DOH, Insurance Authority, Riayati, TAMM, E CLAIMLINK).
• Manage and Monitor Member Registration (DHA DOH)
• Prepares Daily and Monthly Report for management.
• Handles TPA fee, Assist America Fee
• Evaluate insurance applicants' eligibility and assess risk factors including eligibility checks, penalty check in compliance with regulatory bodies such as DHA, DOH, and MOH.
• Collaborate with third-party administrators (TPA integration) to ensure seamless policy management.
• Stay up to date with and adhere to regulatory requirements set by authorities such as the Dubai Health Authority (DHA), Department of Health (DOH), and Ministry of Health (MOH).
• Handles escalation.