Automotive Service Advisor
al ethijahat technical services
مجموع سنوات الخبرة :4 years, 10 أشهر
Suggested add-on services that would be helpful to customers and improve
bottom line.
Pleasantly greeted customers and asked open-ended questions to better
determine needs.
Corrected faults and maximized performance by rebuilding systems and
individual components.
Handled customer issues with confidence, using complex problem solving to
provide effective resolution.
Maintained high customer satisfaction standards to meet or exceed targets.
Escalated incidents to next level to remain compliant with company's
standards and procedures.
Documented problems and corrective actions to maintain records.
Informed customers of service specials, completion times and service expenses
to provide exemplary customer service.
Inspected damaged vehicles to estimate repair labor cost and required parts
expense.
Maintained up-to-date knowledge of product and service changes
Performed scheduled and unscheduled maintenance tasks.
Performed emissions tests according to standard procedures.
Implemented tracking systems to monitor parts inventory and transactions to
reduce discrepancies.
Supervised and mentored 6 team members and oversaw daily service
operations.
Repaired brake, exhaust, electrical and other systems for domestic automotive
brands.
Assessed vehicle maintenance status and completed needed service.
Gave accurate quotes on needed repair work, fully educating customers on
possible options and plans of action.
Explained estimates and determined repair timelines to manage customer
expectations.
Developed and updated databases to handle customer data.