Venkateshwara Chary Maroju

Customer service at dnatatravel

• United Arab Emirates
• March 2005 to November 2006

customers and ascertain what each customer wants or needs.
•Provide value added services to clientele and coordinate with senior management.
•Follow up with clients on deliveries, product satisfaction and outstanding payments.
•Effective business development, take care of order execution, price negotiations, effective pre-post follow up with clients and for payments and provide client service.
•Maintain record of existing & new customers for follow up and business promotions.
•Ensure that all the enquiries are handled carefully and met effectively.
•Monitor customer preferences to determine focus of sales efforts
•Regular follow up with customer for taking feedback; develop excellent rapport with the same and ensure customer loyalty and retention.
•Responsible for cash, credit cards and payment of the company goods and service.
•Prepare daily cash report and credit cards report and submit closing and opening balance.
•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Maintain clean and orderly checkout areas.