Total Years of Experience: 27 Years, 7 Months
October 2016
To Present
Chief Operating Officer
at Eurostar Group
Location :
United Arab Emirates
June 2007
To August 2007
General Manager
at KSA
Location :
United Arab Emirates
Played key role in enhancing market penetration across Qatar and
October 2003
To May 2007
Divisional Head
at ICT
Location :
United Arab Emirates
Successfully integrated two separate business units engaged in Telecom solutions and Computer services solutions in to one technology powerhouse leading to turning around business applications activity of the unit
•Played key role in developing new business activities in carrier communication systems and fleet management solution
•Instrumental in setting up & managing business unit of Al Futtaim Technologies Pakistan (profitable from the first year of operation)
•Distinguished for enhancing CSI (customer satisfaction index) for the after sales operations and sustained through training and realignment
Key Responsibilities:
•Focused on enhancing business generation from segments like Alcatel Voice and Data Solutions, Genesys Contact Centre, HP Infrastructure solutions, and Microsoft Business Applications
•Defined & implemented strategies for accomplishing financial objectives in the ICT projects division encompassing Enterprise Voice and applications group, Infrastructure and Data group, Business Applications, and Carrier communications
•Followed up with respective teams in translating board room business strategies in operational plans for seamless implementation of assigned projects
•Groomed & mentored team members across sales, field support, technology competency (presales, solution design and engineering) in accomplishing business and operational targets
•Interacted with principals like Alcatel, Microsoft and others to align deliverables to business requirements of clients aimed at enhancing client satisfaction
•Played key role in developing new business activities in carrier communication systems and fleet management solution
•Instrumental in setting up & managing business unit of Al Futtaim Technologies Pakistan (profitable from the first year of operation)
•Distinguished for enhancing CSI (customer satisfaction index) for the after sales operations and sustained through training and realignment
Key Responsibilities:
•Focused on enhancing business generation from segments like Alcatel Voice and Data Solutions, Genesys Contact Centre, HP Infrastructure solutions, and Microsoft Business Applications
•Defined & implemented strategies for accomplishing financial objectives in the ICT projects division encompassing Enterprise Voice and applications group, Infrastructure and Data group, Business Applications, and Carrier communications
•Followed up with respective teams in translating board room business strategies in operational plans for seamless implementation of assigned projects
•Groomed & mentored team members across sales, field support, technology competency (presales, solution design and engineering) in accomplishing business and operational targets
•Interacted with principals like Alcatel, Microsoft and others to align deliverables to business requirements of clients aimed at enhancing client satisfaction
May 1997
To September 2003
Sales and Operations Manager
at Alcatel
Location :
United Arab Emirates
Successfully turned around
January 1995
To April 1997
Engineer
at Telecom
Location :
India
Rated high for independently winning major orders from clients against tough competition from established players in the business
•Sourced & integrated cost effective complementary value added solutions (such as Voice Mail systems) to the Alcatel PABX platform to enhance competitiveness
•Recipient of Alcatel awards for best performance
Key Responsibilities:
•Coordinated activities related to prospecting, opportunity qualification, proposal drafting, negotiating and closing major Enterprise communication solutions projects (Alcatel PBX, structured cabling and Data)
•Managed presales activities related to writing tender specs, solution presentations to the client, and technical discussions
•Sourced & integrated cost effective complementary value added solutions (such as Voice Mail systems) to the Alcatel PABX platform to enhance competitiveness
•Recipient of Alcatel awards for best performance
Key Responsibilities:
•Coordinated activities related to prospecting, opportunity qualification, proposal drafting, negotiating and closing major Enterprise communication solutions projects (Alcatel PBX, structured cabling and Data)
•Managed presales activities related to writing tender specs, solution presentations to the client, and technical discussions
July 1993
To November 1994
Technical Head
Location :
United Arab Emirates
April 1987
To April 1993
Dy. Manager
at Indchem Electronics
Location :
India
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