Independent Business Consultant / Operations & Strategic Leadership
Independent Business Consultancy
Total years of experience :20 years, 0 Months
Managing family business.
Work on projects for big consulting companies on the assignments of Operational and strategic importance for their clients.
Responsible for leading entire Asia Pacific Operation and P&L, managing Delivery Engineering, Core Product, Product Engineering, Infrastructure Deployment & Support using technology stack of Open Source, AI, ML, Java, Python, AWS, GCP & Azure, Ansible and leading Customer Success teams
PoC of Workfusion in APAC region for Channels, Alliances & Partnerships with large SIs like Infosys, Tech Mahindra, Mindtree, ePAM, Virtusa to name few assuming responsibility to play support role to deal team for winning new logos in APAC
Managing overall operations, budgets, hiring, policies, frameworks & roadmap. Preparing plans for migration of customers to cloud from on-prem
Directly responsible for customers in Asia Pacific region, customers line Axis Bank, Chubb Insurance, Westpac Bank & also BMO, Polaris, Deutsche Bank etc.
Responsible for Vendors like Infosys, Mindtree, Virtusa for staff augmentation
Planning & implementing long-term & short-term strategies on IT Governance including Asset Management, Business Continuity and Risk & Compliance (GRC) leading Security Operations as APAC Regional Leader
Working with leaderships teams of customers, vendors & partners setting up trainings & boot camps on products, enhancements & customizations
Kyndryl (earlier IBM Services)
Spearheading as IaaS / PaaS leader managing Virtual Hosting, Managed Services & Shared Services Tower Leader in India, US, Malaysia, Singapore, Poland, Slovakia & Costa Rica involved in interacting with Manager’s teams, client technical teams for rendering production support
Assuring seamless operations at the NOC through multi-tier Server Management teams & Network Engineers using IP Telephony VoIP
Liaising with teams across H&AS, virtualization & cloud teams in the solution centre; assessing employee PULSE reports introducing different employee engagement ways. Taken over Multi Cloud Managed Services leader role
Planning & implementing long-term & short-term strategies on IT Governance including Asset Management, Business Continuity Plans & Risk Management leading operations as Country Manager.
Working on transition & transformation management pertaining to Mergers & Acquisitions; working on Customer Engagement & Executive PoC for escalations
Following up with Practice, Program & Services Delivery Management in managing process & compliance, audits and quality
Acting as focal point for Agile Team; managing agile resources for organization
Effectively managing migration team to cloud leading SoftLayer team.
Took part in sales calls / meets for acquiring new customers and expansion of existing customer base across the target market segment
Organizing training sessions for team members based on identified training needs and other related factors
Spearheading as IaaS / PaaS leader managing Virtual Hosting, Managed Services & Shared Services Tower Leader in India, US, Malaysia, Singapore, Poland, Slovakia & Costa Rica involved in interacting with Manager’s teams, client technical teams for rendering production support
Assuring seamless operations at the NOC through multi-tier Server Management teams & Network Engineers using IP Telephony VoIP
Liaising with teams across H&AS, virtualization & cloud teams in the solution centre, assessing employee PULSE reports introducing different employee engagement ways. Taken over Multi Cloud Managed Services leader role
Planning & implementing long-term & short-term strategies on IT Governance including Asset Management, Business Continuity Plans & Risk Management leading operations as Country Manager.
Working on transition & transformation management pertaining to Mergers & Acquisitions, working on Customer Engagement & Executive PoC for escalations
Following up with Practice, Program & Services Delivery Management in managing process & compliance, audits and quality
Acting as focal point for Agile Team managing agile resources for organization
Effectively managing migration team to cloud leading SoftLayer team.
Took part in sales calls / meets for acquiring new customers and expansion of existing customer base across the target market segment
Organizing training sessions for team members based on identified training needs and other related factors
Fore fronted operations of eCommerce & managed / shared Support Services operations India & Asia Pacific consisting of a portfolio of 150+ customers
Leading offshore operations as Country Manager
Led operations & managed teams in rendering services to eCommerce B2B & B2C customers, retail customers like Marks & Spencer, Target Corp, Kohls, Bed Bath & Beyond & TJ Maxx and logos like Hyatt, Lufthansa, VWR Europe, Michelin, Kohler, Wood Mackenzie, Bank of America, Barclays Global, VWR, Darden, Medtronic, Heineken, Toshiba, Intellispend, Fragomen Del Ray, Thomson Reuters, Marriot, American Airlines, Pegasystems and so on
Monitored Commerce 2 Go & Total Commerce Customers outsourced to AT&T Partners HCL, IBM; analyzing the metrics representing practice as Service Delivery Head. Managed Professional Services teams as Interim Leader.
Steered in implementing various process improvement initiatives by defining & redefining SLOs & SLAs and OLAs internally; identified KRAs & KPIs and defined new process & improvement by taking initiatives weekly & every fortnight based on requirements.
Assured compliance to SOX, PCI and conducted IDC audits; redefined process by adopting few agile practices & by taking Six Sigma approach
Engaged in maintaining customer deliveries in coordination with support managers, architects / lead resources
Generated Revenues Vs Costs reports segregating man hours invested internally & cross-functionally.
Led Change & Engineering Team supporting 300+ customers of different technologies like Oracle Applications, eCommerce, PeopleSoft, SAP, Ariba & JD Edwards
Administered day-to-day operations of Change Manage Team and Application & Server Management Engineering Teams, Customer Engagement & Program Managers
Represented COE by generating reports & metrics
Managing & Leading Project & Delivery Teams working on infrastructure & application deliveries of various customers of Oracle Applications, Peoplesoft, Ariba which includes, Motorola, Dresser Rand, Kollmorgen, Best Westin, 5 Star, Teletech, Danaher, Ariba ISV, Barclays Global, Doosan, Tecumseh, Hyatt, Frontier Airlines etc.
Defined and implemented scope and managed Project with respect to infrastructure, network design, server building, application installation, GSPA testing till go-live
Developed and implemented transition guides from go-live phase for application support and customer network design document, infrastructure, hardware guides etc
Set up partner & vendor network to support outsourced customer applications
Managed & Worked on Oracle ERP implementation projects like Motorola CGISS (Motorola implementation roll outs) & MGT (Mattel Global Transformation (Mattel Inc. - American Girl).
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