Middle East Economic Digest
Total years of experience :4 years, 1 Months
September 2013 to till date at Middle East Economic Digest (MEED)
♦ Hands on experience in reviewing and suggesting optimal course of action in order to improve performance.
♦ Continuously working with team to ensure that best practices remain in sync with success factors.
♦ Very strong strategic thinking and case building abilities combined with strong writing skills.
♦ Provided regular updates with regards to projects performance to the clients.
♦ Performed secondary research to gather published information.
♦ Worked effectively with other colleagues in Research, Consultancy, Industry Watch and Sales.
♦ Building contacts through research and develop regional expertise.
♦ Assessing in improving overall product quality.
♦ Forecasted and prepared reports with graphical presentations in the area of construction market for UAE.
Feb 2012 - September 2013 at Nokia Location & Commerce (Navteq)
♦ Assist Project Manager in scheduling, base lining a project in Clarity along with below tasks: ➢ Update project status, release quarter status in clarity.
➢ Monitoring and controlling project, timesheets, adding resources and roles to a project.
➢ Support for improvements/enhancements in Clarity.
♦ Analyzing the sources provided before starting the new processes, preparing the delivery schedules as per the project requirement.
♦ Presenting daily project efficiency reports to the counterparts through the daily status calls.
♦ Providing different reports related to Project feasibility, Project efficiency, Resource efficiency and Performance etc.
♦ Assigning Task and Responsibilities to team members.
♦ Looking after the team and solving their project related queries.
♦ Communicating with Internal Project Managers and Project Leaders, Managers for Sourcing plan, Production plan, Quality control plan and day to day project activities for all processes of concerned project.
♦ Reporting of production status to the Project Manager and Director Level.
♦ Supporting Project Managers in Project Roles like: ➢ Project Initiation and Pre Production.
➢ Project Planning and Execution
➢ Quality Control and Cost Management
➢ End of Process or Closures.
May 2010 - September 2011 at Firstsource Solutions Ltd, Mumbai as a Customer Service Executive for Sky TV UK
➢ Handling Billing Related Calls and Providing Technical Support to receive Sky Channels
➢ Providing floor Support to New Agents Joining the Process
➢ Also Handling Escalation Calls
Professional Achievement
➢ Contributed to the companies volume by consistently meeting my volume targets
➢ Bachelor Of Commerce (B.com.) from Raheja College of commerce in 2010 (66.67%)
➢ H.S.C Maharashtra Board from Rizvi College of Commerce in 2007 (66.67%)
➢ S.S.C Maharashtra Broad from S.W.E.S School (59.46%)