Branch Manager (Retail Banking Group)
ICICI BANK LTD
مجموع سنوات الخبرة :12 years, 8 أشهر
• Administer daily operations of a full-service branch including sales, customer service, and security.
• Drive business growth through development activities and superior customer relations.
• Achieve individual and branch sales goals through new business sales, referrals, and account retention.
• Conduct training and coaching for staf to enhance service culture and motivation.
Company: HDFC BANK LTD.
Designation: Deputy Manager (Retail Banking Group)
Duration: July '2011 .. Till Date
Duties & Responsibility
Sales
• Penetration of Saving Accounts on non liability customers
• Sales of Asset products-Personal Loan, Home Loan and credit Card, Loan against Property, Auto and Two Wheeler Loans.
• Sales of Third Party products to the customers on Mutual funds/Gold/Insurance
• Ensure that tellers generate a sales reference for all products
Operations
• Online Authorization of Cash/Transfer transactions and issue of Demand Drafts
• Vault Custodian Priority Processing for Preferred clients' transactions
• Monitoring of Dummy Accounts, suspense accounts, deferred accounts, accounts payable/receivable, Reconciliation of maintenance of suspense account registers as per the required format
• Checking of all account opening forms and authorizing the same before it being sent to a processing center by checking for exceptions, ensuring relevant documents required for opening and maintaining customer accounts.
• Process on the forged / Counterfeit note is adhered
• FX transactions, authorization/supervision and reporting
• Error free documentation for all account opening and all customer instructions via: Fixed deposits, Recurring -deposits and Stop payment requests
• Maintaining Instant account opening kits as per laid down process
• Monitor locker allocation and all other related operations
• Authorize all Personal Banker Transactions and ensure that proper process has been followed
• Monitoring branch stationery requirement and ensure the same has been indented on time
• Checking of deliverable tally register
• All death claims to be settled within TAT.
Customer Services
• Lobby Management
Queue Handling
• Ensures quality customer service is delivered
Manage irate customer if required or escalated
• Resolving all complaints received (Branch, Self & from other units) within the stipulated TAT's
• Promoting of all direct banking channels and ensuring that the customer is utilizing the same
• Ensure that all tellers are dressed as per the dress code & grooming standards
Reporting and Maintenance
• Reporting of fortnightly Suspense/Temporary over draft and others on time
• Reporting of all Large Cash Transactions
• Timely reporting of Fx transaction to Trade desk and remittance unit.
• Maintenance of Cash Shortage/Excess register and proper filing of approvals
• Recording and Maintenance of Free Demand Draft register for Preferred customer as per the process
• Recording of Password sharing and timely monitoring of this activity without fail.
Marketing Activities
• Ensure that the branch have sufficient banners, pamphlets as per merchandising manual
Staff Management
• Ensure that all staff are adequately trained on the products of the bank and sales process
• Ensure that all staff are trained on the process the be followed (All new updates shared instantly on the shop floor.
• Monitor Staff productivity and give guidance on improving the same in conjunction with Branch Manager
• Ensure that all Personal Banker' are sent to classroom training on a regular basis
Branch Audit
• Ensuring that branch operations are managed in accordance with bank's laid down compliance and procedures
• Implementation of 5-S in branch and ensure the same is followed by all the branch staff for their respective workstation.
• Ensure Branch lobby notice board and ATM Notice board
Are updated with latest updates issued by the product team.
• Review of BOD and EOD Branch reports and ensure all are filled and labeled as per defined process..
• Conduct Fortnightly Verification of Gold and Silver bars and Physical count of deliverable stock tallies with the register count
.
Company: ICICI BANK LTD
Company: Transpole Logistics Pvt Ltd
Designation: Sales Associate
Duration: Sep '2008-Dec '2008
Duties & Responsibility: Generating New AIR and SEA
Shipments for Import and Export orders.
Company: Tata Sky (E2E Serwizsol Company Pvt LTD)
Designation: Team Leader (Operations)
Duration: July '2007-July '2008
Duties & Responsibility: Briefing, Escalation, Call Audits, Quality
Calibration with the Client, Solving TSA Queries on
Floor walk, Team meeting, Review meeting with
Managers.
Duration: Nov '2002-July '2007
Duties & Responsibility: Generating reports-Agent & Circle
Trackers related to Productivity, Quality, AHT
And CSAT Metrics, MIS and Call Evaluation
Data.
: Handling Escalation calls.
: Queue Monitoring-Check on Call Volumes
: Shift briefing conducted on a daily basis
: Team Meeting
: Floor Walk- To assist team members and to resolve
Queries.
: Quality Calibration-Motto to bridge the gap between
Operations and Quality team for mutual understanding.
Company: Reliance Info Streams Pvt. LTD.
Designation: Team Leader (Operations) Nov '02
Company: Touchtel India Pvt. Ltd (DSA of Bharti)
Designation: Sales Executive
Duration: Apr '2002-Oct '2002
Duties and Responsibilities: Generation of Leads through contact center
Meeting Retail and Corporate Clients and selling
Fixed & cordless connections
Company: BPS Building Protection System Pvt. Ltd
--
Designation: Accounts Assistant
Duration: Apr '2001- Mar '2002)
Duties and Responsibilities: Petty Cash payment to labor on a daily basis
Collecting TDS, Filing IT returns.
Bank Transactions- Cash withdrawal/Deposits
Designation: Deputy Manager (Retail Banking Group)
Duration: July '2011 .. Till Date
Duties & Responsibility
Sales
• Penetration of Saving Accounts on non liability customers
• Sales of Asset products-Personal Loan, Home Loan and credit Card, Loan against Property, Auto and Two Wheeler Loans.
• Sales of Third Party products to the customers on Mutual funds/Gold/Insurance
• Ensure that tellers generate a sales reference for all products
Operations
• Online Authorization of Cash/Transfer transactions and issue of Demand Drafts
• Vault Custodian Priority Processing for Preferred clients' transactions
• Monitoring of Dummy Accounts, suspense accounts, deferred accounts, accounts payable/receivable, Reconciliation of maintenance of suspense account registers as per the required format
• Checking of all account opening forms and authorizing the same before it being sent to a processing center by checking for exceptions, ensuring relevant documents required for opening and maintaining customer accounts.
• Process on the forged / Counterfeit note is adhered
• FX transactions, authorization/supervision and reporting
• Error free documentation for all account opening and all customer instructions via: Fixed deposits, Recurring -deposits and Stop payment requests
• Maintaining Instant account opening kits as per laid down process
• Monitor locker allocation and all other related operations
• Authorize all Personal Banker Transactions and ensure that proper process has been followed
• Monitoring branch stationery requirement and ensure the same has been indented on time
• Checking of deliverable tally register
• All death claims to be settled within TAT.
Customer Services
• Lobby Management
Queue Handling
• Ensures quality customer service is delivered
Manage irate customer if required or escalated
• Resolving all complaints received (Branch, Self & from other units) within the stipulated TAT's
• Promoting of all direct banking channels and ensuring that the customer is utilizing the same
• Ensure that all tellers are dressed as per the dress code & grooming standards
Reporting and Maintenance
• Reporting of fortnightly Suspense/Temporary over draft and others on time
• Reporting of all Large Cash Transactions
• Timely reporting of Fx transaction to Trade desk and remittance unit.
• Maintenance of Cash Shortage/Excess register and proper filing of approvals
• Recording and Maintenance of Free Demand Draft register for Preferred customer as per the process
• Recording of Password sharing and timely monitoring of this activity without fail.
Marketing Activities
• Ensure that the branch have sufficient banners, pamphlets as per merchandising manual
Staff Management
• Ensure that all staff are adequately trained on the products of the bank and sales process
• Ensure that all staff are trained on the process the be followed (All new updates shared instantly on the shop floor.
• Monitor Staff productivity and give guidance on improving the same in conjunction with Branch Manager
• Ensure that all Personal Banker' are sent to classroom training on a regular basis
Branch Audit
• Ensuring that branch operations are managed in accordance with bank's laid down compliance and procedures
• Implementation of 5-S in branch and ensure the same is followed by all the branch staff for their respective workstation.
• Ensure Branch lobby notice board and ATM Notice board
Are updated with latest updates issued by the product team.
• Review of BOD and EOD Branch reports and ensure all are filled and labeled as per defined process..
• Conduct Fortnightly Verification of Gold and Silver bars and Physical count of deliverable stock tallies with the register count
.
Designation: Assistant Manager (Retail Banking Group)
Duration: Dec 2008 . July 2011
Duties & Responsibility: Handling Portfolio/Managed clients
: Processing Trade & Remittances
: Accepting Client's Demat requests and solving their complaints.
: Out-calling all Managed Accounts Customers
Inquiring about pending service related issues,
Pitching for investments and Cross selling
Group products of ICICI Prudential and
ICICI Lombard.
: Cash receipts and Payments Verification
: Check and Demand Drafts Verification
: Demand Draft Issue and Cancellations
: Accepting Term Deposits and Recurring
Deposits.
: Verification of RTGS and NEFT Transactions
: Sourcing Savings, Current and Trade Accounts
: Accepting a Customer's request related to
Address Change, Mobile and Email Registration
: Handled Foreign Currency Check processing
For USD, SGD, AUD, EUR, CAD, JPY, CHF
And GBP.
B.B.M 3RD 2000-2001 BANGALORE 59.40% APPLICATION'S PROFICIENCY: FINNACLE, FLEXCUBE, IRMS, METAGRID, FINAWARE, HOST, SWIFT, CLARIFY, SIEBEL, STIR, FX Online, SMSA, TRADE FCRM, MS-Office & TALLY..
B.B.M 2ND 1999-2000 BANGALORE 62.20%
EXAMINATION YEAR BOARD/UNIVERSITY PERCENTAGE S.S.L.C 1995-1996 K.S.E.E.B 59.20% P.U.C 2ND 1997-1998 BANGALORE 59.80%