A to Z services
Total years of experience :5 years, 0 Months
From Aug 2012-June2014: A to Z services
Own business
From June 2011-July 2012: ICICI Bank
Senior Officer - Loans and Credit Cards
• Handling Escalations Cases through Phone and Emails.
• Identified and made recommendation for process improvements.
• Oversaw the implementation of organizational policies and procedures.
• Monitored the performance of personnel to ensure a productive work environment.
• Ensured workflow efficiencies, customer service excellence, and quality assurance.
• Identify and implement appropriate technology solutions required for smooth functioning of the organization, application testing & quality assurance.
• Manages process performance through effective measurement. Identify repeatable tasks for digitization.
• Provide subject matter expertise on processes.
• Broad based experience in assets banking that includes personal and commercial lending.
• Strong working knowledge of banking standards, laws and procedures.
• Possess demonstrated expertise in financial lending processes.
• Handle broad aspects of the loan origination process.
• Fully committed to provide the highest possible standards of customer service and support.
From July '2009-june2011: Religare Mutual Fund Division
Worked with KARVY COMPUTERSHARE PVT LTD, Hyderabad, an ISO 2700 company as an Processing Officer (Operations) - Mutual Fund Division, Karvy Computershare Pvt Limited is a leading service provider for various financial products and world largest Shareholder account 8managers. Product range includes Mutual Fund servicing, Share holder services, Issue management, Merchant Banking, Primary and Secondary Market Operation, Broking, e-Services, Medical Transcriptions etc.
❖ Taken charge for all Liquid commercial transactions in Religare Mutual Fund. Verification of DTR reports and correspondence with branches for timely reporting and send DTR reports to AMC.
❖ Branch Co-ordination with respect to Redemption's. Co-ordinating the activities of the processing team and reconciliation team in order to help reconciliation on day to day basis.
❖ Processing of Daily Dividends and sending Dividend reports and reconciliation statements to AMC.
❖ Verification of 100% accuracy of processing activities. Comparison of reported figures with processing activities, Verification of UCR with DTR for all schemes, send reports daily to AMC, In addition Weekly/Monthly MIS reports to AMC.
❖ Co-ordination with system people for generation of reports required by AMC, and solving all system-related problems in time.
❖ Handling Redemption Process of all Schemes in Religare Mutual Fund.
❖ Uploading of daily NAV (Net Asset Value)
❖ Sending Direct Credit Payment instructions to the Banks
❖ Generating and dialing the Redemption payment instructions through SCB bank
❖ Preparation and sending Funding Reports on daily basis to AMCEducational Qualifications
Name of the course Name of the Board Name of the College/Institution Percentage (Aggregate) B.Tech (E.C.E) JNTU Hyderabad Aizza College of Engineering and Technology, Mulkalla, Mancherial 54
Intermediate Board of Intermediate Education Alphores Junior. College, Karimnagar 70
SSC Board of Secondary Education G.B.V.N High school Mancherial 85 Software & Technical Skills Operating Systems MS-Dos, Windows XP CRM Packages Talisma, Finacle, CRM, CIBIL, CRM, Finnone, Finness. Others MS-Word, Excel, Power Point