Head
American Express
Total years of experience :22 years, 6 Months
B2B Merchant Acquisition, Global
Merchant Services,
Corporate Card issuance team & delivering outstanding results of 175% achievement against the
target and 354% growth in charge volume over 2012.
Innovation of customized payment days program on Card to meet prospect requirements
Owned and managed the deal specific P&L for every B2B deal construct
Responsibilities:
Responsible for developing and implementing Merchant Acquisition strategy for Delhi & Bangalore, improving
Card acceptance Coverage, meeting the merchant coverage goals in alignment with Card issuer groups,
creating highly motivated proprietary sales team and managing them, developing Outsourced channel for
merchant acquiring business, improving on-line coverage/digital acceptance and driving overall goals on new
charge volume and acquiring top 50 holdouts for the market.
Key Achievements:
* Developed and successfully implemented Merchant acquisition Strategy successfully for North & East
India and Bangalore
* Recruited, Developed and managed the proprietary sales team and out sourced sales channel and
created a best in clause sales team.
* Managed Corporate Purchasing Card project for India
Merchant Acquisition &
Coverage, North & East India,
Merchant Service International
South & North India, Establishment
Services Intl., American Express Bank Ltd
Responsibilities:
Responsible for increasing the market share of Amex Travellers cheques in Karnataka & Andhrapradesh,
developing and managing relationship with banks and money changers, ensuring adequate stocks of travelers
cheques at money changers and bankers, developing relationship with key Corporate and creating a pull for
the travelers cheques, creating and implementing sales promotions and training of bank staffs on acceptance
of travelers cheques.
Key Achievements:
* Steered the activities connected with sales, brand promotions, and key account management, customer
relationship management for Travelers Cheque.
* Increased market share of Travelers Cheques sales by 15% and increased year on year sales by 85% in
the year 2000 through creation of a marketing promotion for corporate houses in Bangalore using a
“Push - Pull” Strategy.
* Reduced losses by US$ 1MM through recovery & resolution of unsettled Travelers Cheques.
* Recognized and Awarded for Implementation of Travel Funds Direct (TFD)
Responsibilities:
Responsible for increasing the market share of Amex Travellers cheques in Karnataka & Andhrapradesh,
developing and managing relationship with banks and money changers, ensuring adequate stocks of travelers
cheques at money changers and bankers, and training of bank staffs on acceptance of travelers cheques.
Key Achievements:
* Handled all functions connected with extending customer services with respect to Travelers Cheque
sales & processing of the same.
* Recognized and awarded for excellent sales support among JAPA in 1998 Travelers Cheques kickoff
meeting.
Responsibilities:
Responsible for reconciliation of travel receivables and managing employee expense voucher verification and
accounting project.
Key Achievements:
* Managed Travel receivables & Reconciliation & Employee Expense Voucher verification & Accounting
* Recognized for reducing the Net provision for loss in Travel Account Receivables in
Online & Aggregator Partnership Management:
* Managing Online & Aggregator business for the market
* Defining and executing the acquisition and coverage in online acceptance
* Managing the transaction processing infrastructure and building additional capabilities on the
network by working along with Bank Partners, Third Party Processors (TPPs), Payment Service
Providers (PSPs)
* Driving transaction and billing growth among aggregator and online business
* Driving regulatory mandates and working with internal groups to mitigate fraud risk
Responsible for identifying, evaluating and driving business opportunities with partners in line
with internal strategies in the area of expanding scope of partner engagement, product
development, revenue growth, expense reduction, enhancing merchant and CM experience
* Growing revenue, expanding relationships with PSP’s and creating unique experiences for
merchants and card members
* Driving coverage across online websites through regular interaction coordination with the
acquisition team and individual follow up on holdouts.
* Determining strategic planning related to new products & new technology support
Implementing strategies to identify & penetrate diverse industries like Education, Recharge,
Insurance, wallet etc in the online space
* Driving merchant engagement to create alliances for promotions and joint online campaigns with
the marketing department
* Liaison with internal technical team to enable
(