Senior Manager
Tata Consultancy Services
Total years of experience :25 years, 5 Months
Accountabilities
• Manage project due diligence, end to end project transition and ensure a smooth handover to operations.
• Participate, co-ordinate and contribute in Solution Design and Implementation.
• Understand and Respond to Business Proposals - RFI / RFP
• Gather Project requirements, related IT needs / dependencies and analyze them to define and design the Project Plan.
• Understand and map the existing process to design the To-Be Process
• Conduct regular meetings with project team and stakeholders to understand/update the project progress, highlighting achievements and challenges.
• Plan and Participate Systems Integration Testing, Network Testing and User Acceptance Testing.
• Ensure timely tollgates and preparation of related deliverables.
• Project management responsibilities like resource planning, skill set capture, cost-budget management, infrastructure readiness, recruitment, training, technology readiness and testing amongst various other project related responsibilities.
• Participate in Change Management meetings and making sure all relevant changes are being discussed and approved by all project stakeholders.
• Identifying process improvement opportunities and working on process automation solutions
Notable Accomplishment
• Managed and coordinated end to end Project covering IT solution design, planning, development, knowledge transfer, parallel processing and process go live for:
o Retail (Consumer Panel and Retail Measurement) - Geography Eastern Europe - 16 countries - 95 FTE - Offshore (TCS Bangalore).
o F&A- (Order to Cash, Accounts Payable, General Accounting and FP&A) - Geography Europe (including UK and Ireland), APMEA: 23 Countries - 54 FTE -Near-shore (TCS Budapest, Hungary) and offshore (TCS Chennai), LATAM: 9 countries - 12 FTE - Offshore (TCS Chennai), NA: 33 FTE - Offshore (TCS Chennai).
• Awards: Received Client Revenue COE Excellence Award & Appreciation (Oct 2012) and Client PMO Award (Apr 2014) for efficient project management and coordination.
• Lead and completed 2 Process Improvement initiatives that were well complemented by the Client Teams and built process efficiency.
o QC Automation - The task was to do Quality Check for 6945 line items (manual feed to the relevant systems) in a stringent timeline of 10 days. A macro was developed using Excel & VBA that enabled the QC between the input file given by the customer and the Oracle dump. Total time saved is 268 man hours.
o Central Deal Input for Claims - The process was to key in the various customer deals into mainframe systems using an Attachmate as the Emulator. I designed an interface using MS Access & VBA to read the xml (input files) and enter them into the Mainframe Systems. The tool has been extensively used by the client team as well as the internal teams and Client has approved savings of $45, 000 per year (estimated saving $200, 000 per year). The process improvement has been greatly accepted by the Client Team and has led to improved productivity and efficiency.
- Managing the Defined Contributions and Defined Benefits Implementation processes which involves configuring the process specific systems based on Plan Rules and configuring rules as well as preparing / cleaning the data to be transferred to these systems.
- Successfully completed the transition of Defined Contributions process from onshore and provided the necessary training to my team members.
- Meeting and exceeding the Measures and Metrics defined by the Client for the individual processes and also constantly interacting with the onshore counterparts to understand the areas where we require improvements or providing suggestions wherever required.
- Paying attention to detail and being proactive in handling all process and people related issues.
- Responsible for identifying suitable resources during the hiring process, staff development, including preparation of performance reviews and development plans.
- Ensuring that team members obtain the necessary training for them to be able to fully carry out their day to day roles.
- Ensure that actions required as a result of Voice of Partner / Voice of Employee satisfaction surveys and agreed outcomes are followed through and well maintained.
- Handling escalations efficiently and in a timely manner.
- As Process Improvement initiative, I have automated a part of the process which saved time for my team members as well as we were able to take in an additional volume of work. This automation concept was leveraged to another process within Operations where they were using the same set of tools and am currently working on extending this to cover 30 to 40% of the existing process.
- Received Spot Award for the automation initiative mentioned above.
- Managing 9 different processes related to Defined Benefits being the SME and Level 1 process owner in FMR India
- Meeting and exceeding client-defined service level metrics on timeliness and accuracy.
- Handling escalations efficiently and in a timely manner.
- Paying attention to detail and being proactive in handling all process and people related issues
- Working on / assisting team members in preparing reports (Daily, weekly and monthly) related to productivity and accuracy.
- Proficient with Defined Benefits (End - End processing).
- Ensure that actions required as a result of Voice of Partner / Voice of Employee satisfaction surveys and agreed outcomes are followed through and well maintained.
- Successfully completed 4 important transitions / process migrations under Defined Benefits.
-- Responsible for identifying suitable resources during the hiring process, staff development, including preparation of performance reviews and development plans.
-- Actively participating in and recommending business process improvements.
ACHIEVEMENTS
- April 2004 / November 2004 - Successfully completed 2 major process transitions from US and Canada. Played a crucial role in setting up the team in India and was responsible for the knowledge transfer and development of the team.
- June 2004 - Received "You've Earned it" Award for achieving 100% accuracy and meeting productivity standards in the 2nd Quarter of 2004.
- March 2006 - Received FESCo SPOT Award for Client Satisfaction from the onshore Priority Services Group.
- Received Kaizen award for the Best Quick Hit project for the first Quarter of 2006.
- Received "You have Earned It" Team Award for outstanding performance having achieved 100% Accuracy for 8 consecutive months.
- June 2007 - Received the Fidelity Enterprise Operations Cornerstone Award for outstanding performance / excellence in Operations. The event was held in California.
- To be the first point of contact for customers who are reporting a problem.
- To ensure all customer queries are dealt with promptly and efficiently.
- To identify Customer Technical problems efficiently
- To ensure all unresolved faults, queries and complaints are passed on to the next level of support and are escalated appropriately.
- To liaise with other departments regarding customer issues.
- Assisting the Managing Director in Decision making & all Office Communications.
- Analyzing the various reports received from different departments and reporting to the Managing Director.
- Organizing Mails and keep track of the reminders.
- Preparing presentations and reports on new strategies and plans.
- Imparting training in Visual Basic 6.0, Oracle 8.0 and Oracle Database Administration
- Assisting Technical Head in Network and Database Administration.
- Assisting the Software Development team.
- Explaining the various Finance Schemes to customers and collecting necessary documents.
- Checking the applications and documents received for compliance of company norms.
- Handling day to day Financial Operations
- Reconciliation of Bank Account
- Preparation of MIS
- Assisting and Reporting to the Regional Accountant.
Completed Bachelors Degree in Commerce (Tax Procedure and Practice) from Calicut University in May 1998.