Ver Eriel James Umali, Customer Service Representative

Ver Eriel James Umali

Customer Service Representative

TELUS International Philippines

البلد
الإمارات العربية المتحدة
التعليم
بكالوريوس, Communications
الخبرات
0 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :0 years, 10 أشهر

Customer Service Representative في TELUS International Philippines
  • الفلبين
  • مايو 2016 إلى فبراير 2017

-Responds to customer inquiries and concerns in an accurate and timely manner.
-Utilize resources and administrative tools to deliver excellent customer support.
-Identify sources of issues as wells as trends and reports this to the management in order to facilitate collaboration within the team.
-Participates in developing better service to existing and incoming customers.

الخلفية التعليمية

بكالوريوس, Communications
  • في Saint Louis University
  • يناير 2016

Specialties & Skills

Customer Service
Web Services
Computer Skills
Journalism
Research
Computer Literate (Microsoft Office, Powerpoint, Publisher)
Familiar with web-based services and how customers make payments online
Experienced in News Writing, Creative Writing, and Script Writing
Can read and write basic Hangeul
Proficient Researcher

اللغات

الانجليزية
متمرّس
الفيلبينية
اللغة الأم

التدريب و الشهادات

CARE Basics Training for CE OFF QUEUE Wave 21 (تدريب)
معهد التدريب:
TELUS International Philippines
تاريخ الدورة:
May 2016

الهوايات

  • Chorale Singing
    -Virtuoso Singers / School of Humanities Chorale Member 2010-2014 -Saint Louis University GLEE CLUB Member April-September 2014
  • Feature Writing
    -Sampuso Publication of Saint Louis University Feature Editor 2011 -20th Mass Communications STAR AWARDS 2013 Best Newspaper 2013