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Vera Angelica Prangan, Client Service Associate

Vera Angelica Prangan

Client Service Associate·BDO Unibank, Inc.

United Arab Emirates

Bachelor's degree, BUSINESS ADMINISTRATION

Work experience

Total years of experience: 7 years, 4 months

Client Service Associate

January 2020 - February 2026

BDO Unibank, Inc.

Baguio, Philippines

January 2020 - February 2026

Financial Operations: Manage high-volume daily financial
transactions, including deposits withdrawals, and. document
processing, in a highly organized and secure manner.
Revenue Growth: Identify client financial needs to capitalize
on business referral opportunities and build awareness of new
bank pro
Compliance and Security: Maintain strict adherence to bank
procedures and security protocols greeting
acknowledging each client to ensure a welcoming environment
Relationship Management: Resolve inquiries and complaints
with professionalism, accuracy, and empathy to ensure maximum
while and
client satisfaction.
Team Collaboration: Partner with management and colleagues
to complete daily tasks efficiently, demonstrating a commitment
to professional growth within the finance sector.

Company industry:
Banking

Office Based Teacher

November 2018 - December 2019

On Demand English Innovations, Inc.

Baguio, Philippines

November 2018 - December 2019

Delivered English language lessons using specialized ESL
methodologies to engage and motivate students.
Maintained 100% accurate records of student performance and
displayed excellent class management

Company industry:
Primary, Prep, & Secondary School

Education

SAINT LOUIS UNIVERSITY

December 2017

December 2017

Bachelor's degree, BUSINESS ADMINISTRATION

Philippines

SAINT LOUIS UNIVERSITY LABORATORY HIGH SCHOOL

March 2013

March 2013

High school or equivalent, High School

Philippines

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
BANKING
Intermediate
BANKING
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
MARKETING MANAGEMENT
Intermediate
MARKETING MANAGEMENT
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
SELF CONFIDENCE
Intermediate
SELF CONFIDENCE
Intermediate

Languages

English

Native Speaker

Tagalog

Native Speaker