Product Manager, PMP Certified
State Bank of India
مجموع سنوات الخبرة :12 years, 11 أشهر
• Working on Fintech partnership, Digital Transformation & Innovation.
• Defining the vision for the team’s product, Strategizing, and presenting ideas to stakeholders align with the Bank.
• Creating a product road map based on this vision having extensive experience with Digital Banking Products.
• Managing the product backlog and prioritizing them based on changing requirements.
• Overseeing all stages of product creation including design and development.
• Monitoring and evaluating product progress at each stage of the process.
• Strong stakeholder management liasioning with product, marketing, IT, compliance, legal, risk etc.
• In-depth knowledge of Scrum and Agile Software Development Methodology.
• Defining product features according to customer needs.
• Acting as the main point of contact between teams and stakeholders.
• Monitoring the UAT status of the project and getting bugs/issues resolved in timely manner.
• Work with internal and external contacts to analyze needs and align product roadmap to strategic goals.
• Owning the P&L of the product by tracking and identifying new revenue generation sources.
• Working on defining digital strategy & transformation of non-digital products and reviewing the BRD/BRS.
• Extensive experience in scaling up bank's portfolio through digital products adoption, transformation & initiatives
• Defining customer-centric products and well versed with outstanding UX / UI.
• Collecting the business requirements from different sources, synthesizing, and communicating the same to the tech team
• Driving business for the developed and launched journeys by designing the strategy to drive adoption
• Coordinating with circle and region level stakeholders to implement the plan for driving adoption and business
• Identify, prioritize, and redesign core products/ processes for relevant Business Units.
• Responsible for revised process approval in coordination with Business Units.
• Monitoring, tracking, and organizing of all required SOP, manual, e-circular, e-lessons for proposed new product
• Responsible for collating the ‘on-ground’ feedback from the stakeholders.
• Responsible for achieving cost savings targets from the digital transformation.
• Work to ensure that product specifications are precise and up-to-date and then communicate to concerned department.
• Worked extensively on improving the process and digitalizing the manual processes and products.
• Worked on SMS Banking, whatsapp Banking, Chatbots, Email Automation & with expertise on best-in-class UI/UX
• Defining customer journeys and laying out the project roadmap and way ahead plan.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget.
• Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation
• Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes
• Writing Business Requirement Document and performing UAT.
• Stakeholder’s Management till go live of the Product.
• Owning the complete ownership of the product/project and tracking down P&L.
ation
* Played a major role in defining the Digital Journeys of non-digital products from conceptualization to finalization stage.
* Contributed through a vital role in developing the Website/mobile platform strategy and development of new products
from scratch, including setting and driving digital agenda, managing digital journeys and channel transformation.
* Conceptualizing and creating completely new self-service and assisted digital solutions for all products, encompassing
front and back-office solutions
* Work closely with technology and business teams for design and delivery.
* Understanding customer needs and consumer behavior through research, customer feedback analysis, click stream
analysis and analytics data.
* Keep an eye on latest technology and working towards the latest trends in the market.
* Do competition mapping of similar products and offerings in the market and also enhance the existing one by taking it to
digital channel or by automation.
* Preparation of Concept Note/BRD/use cases/Test cases/Scoping and also conducting RFP for new and existing vendors.
* Performing Unit Testing, A/B Testing and keep track on the projects timelines and progress.
* Ensuring the product is tested and taking UAT sign-off from all the stakeholder's and respective authorities
* Managing Net Banking/Insta Alerts (SMS & Emails), Bill Payment & Recharge Product for the bank; understanding
customer problems related to the product and providing helpful solutions in shortest minimum time by working closely
with the product development team to understand technical challenges and impact on product roadmap.
* Driving products to digital channel and working on integration of products to different social media channels.
* Conducting market research & competitor benchmarking analysis; evaluating & producing RFQ’s/RFP’s
* Identifying resources & costs and managing budget along with providing recommendations based on the data provided
* Defining success metrics, reporting requirements to analyze product performance; assisting in providing customized
solutions and standardizing prices
* Reviewing & ensuring that there is proper coordination between partner’s & product’s SLAs/ KPIs
* Recognizing new revenue and segment cost reduction opportunities
* Coordinating & working closely with all departments to execute (IT/ BPRG/ audit/ legal/ compliance/ operations/
marketing/ risk) activities along with new product program and process launches
* Ensuring superior product quality and customer experience
* Maintaining revenue/ transaction pricing/ negotiations, vendor product enhancements, service standards, SLA
complaints management and channel support
* Supervising Second Level Escalation for complaints/ processes/ support
* Eliminating root causes to avoid issue reoccurrence; spearheading review process improvements
Highlights:
* Analyzed product features; evaluated factors that appeal to customers; provided valuable inputs during the planning,
design and development of Insta Alerts, Bill Payments & Recharge Products & Internet Banking.
* Rolled-out product communication strategies such as pricing, promotion and negotiation to ensure high brand recall and
product engagement by end-users
* Increased product revenue by over INR 10 Crores with a very high gross margin by creating business case, negotiating
with field sales and working with operations team to support customer demand.
* Saved 4.5 crores for the Bank by innovating techniques and negotiating with the vendor's for FY17-18.
* Involved in integration of new vendor as well as system enhancement
* Understood & contributed in the execution of release plans.
* Drove analysis & made decisions with the help of the huge amount of data in hand.
Highlights:
* Contributed data for the creation of a market penetration plan of a product that now earns revenues of more than INR 4
Crores per year
* Was SPOC for running analytics in SAS Rmfb solution and generating capital charges and preparing the daily report.
* Co-ordinated with different cross functional team like Finacle, Opics, Calypso on daily basis for data and analytics reports
Spearheaded three major regions AMER, EMEA, APAC; coordinated with nearly 250 partners on weekly/ monthly basis
* Analyzed vendor’s inventory database for major clients in USA.
Highlights:
* Delivered a cost savings impact of approximately INR 12 Lakhs from year-to-year through supply base rationalization and
strategic sourcing efforts within targeted categories
* Achieved cost savings of approximately INR 4 Lakhs from year-to-year through the execution of sourcing, negotiation and
value optimization projects
Providing Technical support for US clients
Done Bachelor of Engineering in Information Technology from one of the premiere institute of India i.e; KITS, Ramtek(Nagpur University)