Senior Customer Services
Emirates Airlines
Total years of experience :26 years, 10 Months
Providing assistance to the premium I/O, First class and Business class passengers regarding ticketing and airline related issues in the First class and Business class lounges.
Evaluating calls / Tickets daily based on the QA guidelines and provide feedback to the Customer Care Executives.
Training and Assisting Customer Care Executives with troubleshooting DSL and PC related issues.
Providing technical assistance to US based DSL customers with their Queries.
Troubleshooting DSL and PC related issues.
Quality and Quantity Control
Handling Banking Transaction and recovery of bad debts.
Stock checking, handling of Personnel and Logistics.
Customer Service-Including servicing of Cargo Vessels
One of the Major Indian Oil Dealers in the area with an annual turnover of over Rupees 2 crores.
Bachelor of Commerce - New Delhi commercial college, India
Passed Class First
Passed Grade B
passed class first.
D E&C Engineering passed Class second.