Social Media & Marketing Executive
Century Properties Group
Total des années d'expérience :8 years, 10 Mois
DUTIES AND RESPONSIBILITIES
Combines marketing and social media management skills to architect and enhance company social media presences, including interacting with customers, promoting brand-focused interactive and engaging content, and expanding opportunities for revenue. Works with social media team members to create innovative social media campaigns.
• Creates marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules
• Ensures brand consistency in marketing and social media messages by working with various company department members, including advertising, product development, and brand management
• Provides training and guidance to social media and marketing team members on social media implementation best practices and strategies
• Collects customer data and analyses interactions and visits, plus uses this information to create comprehensive reports and improve future marketing strategies and campaigns
• Reports progress to senior marketing management
• Grows and expands company social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, LinkedIn, Twitter, and Instagram
• Researches and monitors activity of company competitors
• Creates and distributes engaging written or graphic content in the form of e-newsletters, web page and blog content, or social media messages
DUTIES AND RESPONSIBILITIES
Provide personal administrative support for events publicity, a launch and support to manage all activity, where emphasis lies upon teamwork to ensure that everything is done to meet and exceed customers and guest needs.
• Maintain databases
• Set up work procedures
• Set up and maintain filing systems
• Handle incoming mail and other material
• Prepare and manage correspondence, reports and documents
• Prepare Press Release and Invitations to Guest and Media (Events & Polo Tournaments)
• Organize and coordinate meetings, conferences, travel arrangements, events schedules
• Take, type and distribute minutes of meetings
• Organize internal, external events and arrange events materials
• Implement and maintain office systems
• Arrange and confirm appointments.
• Communicate verbally and in writing to answer inquiries and provide information
• Liaison with internal and external contacts
• Coordinate the flow of information both internally and externally
• Prepares Tender Documents/Submission & Correspondence for Waldorf Astoria Palm Jumeirah Project (Worked as P.A/Secretary for 3month at the Construction Site Office Palm Island)
DUTIES AND RESPONSIBILITIES
• Responsible for Corporate and Travel Agent Room Sales for the hotel.
• Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales.
• Represent Hotels in various events and exhibition.
• Implements all sales action plans related to my market areas as outlined in the marketing plan.
• Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.
• Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
• Provide the highest quality of service to the customer at all times.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Attending all department and hotel meetings as necessary.
Trainings Attended c/o Abu Dhabi Tourism Authority
• “Abu Dhabi Culture and Heritage Workshop” part of “Enhancing the Guest Experience Program” 9th of October 2011. Park Rotana Abu Dhabi
• “Excellent Customer Service Workshop” part of “Enhancing the Guest Experience Program”28th of November 2011
• “Service and Skills” by Vision Hotel Apartments
Be able to Overview the Consumer Behavior Trends, Understanding the Guest Experience, Handling Challenging Situations, Complaints and Attributes the Excellent Customer Service.
DUTIES AND RESPONSIBILITIES
• Seek out potential property investors and attempt to develop a relationship with them.
• Communicate with investors to help them determine the options they have regarding property services
• Work with customers to find suitable properties for them
• Gives the investor a tour of the property
• Prepares documents necessary for the investor to be able to invest in a property. (Explain all the housing laws and keep the investor informed about these laws)
