Outlet Manager F/b
Sofitel
Total years of experience :9 years, 1 Months
I moved to Crowne Plaza as Assistant Restaurant Manager, passing through different Outlets such as the Italian Restaurant “Spaccanapoli”, the busy English Pub “Heroes” to end up start a new experience in Level Lounge, the rooftop bar as full in-charge working for the re-launching of the same.
I improved my skills in organize event for groups or Company, and of course the Grand Opening party and I have been part of the Action Plan and future activities for my Outlet introducing for example, the Gent’s night which gave us a good success.
Handle the reservation, Take care and supervise and coordinate the operation, create a unique guests' experience, manage and organize the administrative work, to constantly assist the Manager in marketing and PR activities, offer consistently professional, friendly, warm and engaging service.
And thanks to the Assistant Manager absence, I supported my Manager in every single operation, decision and action..
Five stars luxury hotel located in Capri island.
-Incharge of greeting an welcoming guests during breakfast, lunch and dinner.
-Socialize and build loyalty with guests
-Suggest and promote itineraries around the island
- Search information about the VIP guests expecteed
"Eden Viaggi" Resort located in Sicily, incharge of:
- Selling the excursions
- Take care of all the guests an satisfy their request
- Assist them at the arrival and at the departure in the airport.
Entertainment on board of cruises ships with different itineraries, such as South Africa, South America, American Carribean, Nord Europe, Mediterranean.
One year volunteer aboard of a Destroyer "Caio Duilio"
Chief children’s club - arranging performances, choreography and paredes rigged by characters
2009 - Stage as Tourist Entertainer and Security Service aboard
Bank” in Portici (Naples) for Telethon event
for the Touristic Campus inauguration.
in Ercolano for a Classic Music concert
