فيرونيكا زابالا

• Streamlined vendor registration and compliance workflows across SAP Ariba, Oracle, and Microsoft Dynamics and others accelerating onboarding time by 20%.
• Process and upload accurate invoices and supporting documents via ERP platforms to ensure timely payments and audit compliance.
• Handle procurement of event-related materials (giveaways, brochures, roll-up stands), sourcing suppliers and coordinating logistics.
• Support company participation in exhibitions and events, ensuring timely arrangements and smooth execution.
• Respond to customer inquiries via phone, email, and chat, providing accurate resolutions and service information.
• Maintain customer and vendor databases, ensuring accuracy and up-to-date records.
• Oversee office coordination and front desk operations, including greeting visitors and managing inquiries.
• Provide product and service information to enhance customer understanding and satisfaction.
• Manage reception area, greet visitors, handle inquiries, and ensure a professional front desk environment.

• Managed all official branch correspondence, ensuring timely and efficient communication.
• Monitored daily attendance, contributing to accurate record-keeping and staff accountability.
• Welcomed clients and handled incoming calls, enhancing customer service and satisfaction.
• Processed and prepared various documents including letters, faxes, inquiries, quotations, sales orders, invoices, delivery notes, and payments.
• Acted as a sales person and client coordinator, fostering strong client relationships and driving sales initiatives.
• Organized hotel bookings and coordinated small office events, ensuring smooth operations and positive experiences.
• Maintained inventory by ordering stationary supplies, optimizing office efficiency.
• Provided comprehensive support to the PRO, Admin, and main office correspondence, streamlining workflows.
• Proactively followed up with clients and suppliers, strengthening partnerships and ensuring service excellence.

• Prepared inquiries and Local Purchase Orders (LPO) to streamline procurement processes.
• Utilized computer systems to efficiently type vouchers, invoices, payment applications, and check requests.
• Managed the acceptance and processing of letters, faxes, invoices, delivery notes, payment certificates, and financial statements from various departments.
• Reconciled supplier statements to ensure timely and accurate payments.
• Ensured all supplier accounts were settled within agreed terms, maintaining strong vendor relationships.
• Addressed and resolved supplier queries to enhance communication and service quality.
• Conducted checks on suppliers' delivery notes against goods received, ensuring accuracy in inventory management.

• Managed payroll processes, ensuring accuracy and timeliness of employee compensation.
• Assisted in auditing activities, providing support to the Company Auditor for compliance and financial accuracy.
• Streamlined payroll operations, enhancing efficiency and reducing processing time.
• Collaborated with HR to resolve payroll discrepancies and improve employee satisfaction.
• Maintained confidential employee records, ensuring data integrity and security.
• Developed and implemented payroll reporting systems to track and analyze payroll expenses.
• Provided administrative support, contributing to overall office efficiency and organization.
• Demonstrated strong communication skills while liaising with employees and management regarding payroll inquiries.

• Managed all official branch correspondence, ensuring timely and accurate communication.
• Coordinated employee leave and absence schedules, promoting efficient workforce management.
• Oversaw daily operations, streamlining processes to enhance productivity and efficiency.
• Compiled and generated reports, providing valuable insights for decision-making.
• Developed strong organizational skills, adept at multitasking and prioritizing tasks effectively.
• Fostered a positive work environment through excellent interpersonal communication.
• Demonstrated attention to detail in all administrative tasks, contributing to overall office effectiveness.