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تم إلغاء حظر المستخدم بنجاح
فيرونيكا زابالا, Customer Service Executive / Sales & Office Coordinator

فيرونيكا زابالا

Customer Service Executive / Sales & Office Coordinator·ELGI GULF MECHANICAL AND ENGINEERING EQUIPMENT TRADING LLC

الإمارات العربية المتحدة

بكالوريوس, Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 10 سنوات, 11 أشهر

Customer Service Executive / Sales & Office Coordinator

أبريل 2024 - حتى الآن

ELGI GULF MECHANICAL AND ENGINEERING EQUIPMENT TRADING LLC

الشارقة، الإمارات العربية المتحدة

أبريل 2024 - حتى الآن

• Streamlined vendor registration and compliance workflows across SAP Ariba, Oracle, and Microsoft Dynamics and others accelerating onboarding time by 20%.
• Process and upload accurate invoices and supporting documents via ERP platforms to ensure timely payments and audit compliance.
• Handle procurement of event-related materials (giveaways, brochures, roll-up stands), sourcing suppliers and coordinating logistics.
• Support company participation in exhibitions and events, ensuring timely arrangements and smooth execution.
• Respond to customer inquiries via phone, email, and chat, providing accurate resolutions and service information.
• Maintain customer and vendor databases, ensuring accuracy and up-to-date records.
• Oversee office coordination and front desk operations, including greeting visitors and managing inquiries.
• Provide product and service information to enhance customer understanding and satisfaction.
• Manage reception area, greet visitors, handle inquiries, and ensure a professional front desk environment.

مجال الشركة:
التصنيع
الدور الوظيفي:
إدارية

Office Administrator / Sales Coordinator

أبريل 2013 - يناير 2017

Compass Petroleum Services (Unique Group)

أبو ظبي، الإمارات العربية المتحدة

أبريل 2013 - يناير 2017

• Managed all official branch correspondence, ensuring timely and efficient communication.
• Monitored daily attendance, contributing to accurate record-keeping and staff accountability.
• Welcomed clients and handled incoming calls, enhancing customer service and satisfaction.
• Processed and prepared various documents including letters, faxes, inquiries, quotations, sales orders, invoices, delivery notes, and payments.
• Acted as a sales person and client coordinator, fostering strong client relationships and driving sales initiatives.
• Organized hotel bookings and coordinated small office events, ensuring smooth operations and positive experiences.
• Maintained inventory by ordering stationary supplies, optimizing office efficiency.
• Provided comprehensive support to the PRO, Admin, and main office correspondence, streamlining workflows.
• Proactively followed up with clients and suppliers, strengthening partnerships and ensuring service excellence.

مجال الشركة:
النفط والغاز
الدور الوظيفي:
إدارية

Accounts Assistant

أبريل 2011 - أبريل 2013

Eagle Electromechanical Co. LLC

أبو ظبي، الإمارات العربية المتحدة

أبريل 2011 - أبريل 2013

• Prepared inquiries and Local Purchase Orders (LPO) to streamline procurement processes.
• Utilized computer systems to efficiently type vouchers, invoices, payment applications, and check requests.
• Managed the acceptance and processing of letters, faxes, invoices, delivery notes, payment certificates, and financial statements from various departments.
• Reconciled supplier statements to ensure timely and accurate payments.
• Ensured all supplier accounts were settled within agreed terms, maintaining strong vendor relationships.
• Addressed and resolved supplier queries to enhance communication and service quality.
• Conducted checks on suppliers' delivery notes against goods received, ensuring accuracy in inventory management.

مجال الشركة:
الهندسة الميكانيكية
الدور الوظيفي:
المحاسبة والتدقيق

Payroll Officer

أغسطس 2009 - أغسطس 2010

MSE Building Maintenance Services

الفلبين

أغسطس 2009 - أغسطس 2010

• Managed payroll processes, ensuring accuracy and timeliness of employee compensation.
• Assisted in auditing activities, providing support to the Company Auditor for compliance and financial accuracy.
• Streamlined payroll operations, enhancing efficiency and reducing processing time.
• Collaborated with HR to resolve payroll discrepancies and improve employee satisfaction.
• Maintained confidential employee records, ensuring data integrity and security.
• Developed and implemented payroll reporting systems to track and analyze payroll expenses.
• Provided administrative support, contributing to overall office efficiency and organization.
• Demonstrated strong communication skills while liaising with employees and management regarding payroll inquiries.

مجال الشركة:
الاستعانة بالمصادر الخارجية للموارد البشرية
الدور الوظيفي:
المحاسبة والتدقيق

Admin Assistant

أكتوبر 2007 - يوليو 2009

iBrains Technologies Corporation (Smartbro Contractor)

الفلبين

أكتوبر 2007 - يوليو 2009

• Managed all official branch correspondence, ensuring timely and accurate communication.
• Coordinated employee leave and absence schedules, promoting efficient workforce management.
• Oversaw daily operations, streamlining processes to enhance productivity and efficiency.
• Compiled and generated reports, providing valuable insights for decision-making.
• Developed strong organizational skills, adept at multitasking and prioritizing tasks effectively.
• Fostered a positive work environment through excellent interpersonal communication.
• Demonstrated attention to detail in all administrative tasks, contributing to overall office effectiveness.

مجال الشركة:
الخدمات الفنية والتركيب
الدور الوظيفي:
إدارية

التعليم

Lyceum Of The Philippines University – Lyceum Of The Philippines University - Batangas

يونيو 2026

يونيو 2026

بكالوريوس، Business Administration

الفلبين

in Progress Bachelor's of Science in Business Administration Major in Finance Management Accounting

Mandaluyong High School

مارس 2004

مارس 2004

دبلوم، Secondary

الفلبين

Skills

Office Work
Expert
Office Work
Expert
Receptions
Expert
Receptions
Expert
Sales Coordination
Expert
Sales Coordination
Expert
Office Management
Expert
Office Management
Expert
Office Coordination
Expert
Office Coordination
Expert
Computer Literate
Intermediate
Computer Literate
Intermediate
Microsoft Dynamics AX (ERP)
Intermediate
Microsoft Dynamics AX (ERP)
Intermediate
Administration
Intermediate
Administration
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Daily Operations
Expert
Daily Operations
Expert
Documentation
Expert
Documentation
Expert
OFFICE CORRESPONDENCE
Expert
OFFICE CORRESPONDENCE
Expert
Accounting
Expert
Accounting
Expert
Computer Industry
Expert
Computer Industry
Expert

اللغات

التاغلوج

اللغة الأم

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
Business Analysis & Process Management
UAE Driver's License
Jan 2017 - Jan 2027