Business Operations Manager
HLD Kitchens Pty Ltd
Total des années d'expérience :25 years, 8 Mois
April 2012 - January 2013 Business Operations Manager
HLD Kitchens Pty Ltd - Corinda
Role
Managing Overall Operations of the Business which includes: • Implement Food Safety Program
• Implement and monitor the company Food Safety Occupational Health & Safety Policy
• Train staff to comply with Health and Safety and Food Hygiene requirements including
storage, labelling and food preparation
• Handle and resolve cross cultural staff conflicts
• Train and develop the team to deliver food to specification to meet company and customer standards and expectations including dealing with poor performance
• Inspect supplies, equipment, and work areas to ensure conformance to established food
safety standards.
•Ensure adequate resource planning and effective recruitment of kitchen team members.
•Set and review departmental objectives and provide performance feedback through appraisal process and job chats.
• Ensure awareness and compliance with all Health & Safety work practices among staff
members
• Plan, direct, and supervise the food preparation and cooking activities to ensure the stock
level is able to meet the demand of customers and other retail stores.
•Conduct Internal Audits within the retail outlets which is part of the HLD Group
•Liaise with external stake holders, owners of the business and Brisbane City Council to ensure that all new retail outlets that are about to open meets the legislative requirements to secure a Food License which are issued by the Council.
May 2011 - January 2012 Environmental Health Officer
Queensland Health, Brisbane North Public Health Unit, Central Regional Services
Purpose
• Deliver routine regulatory and non regulatory environmental health services to protect, promote and prevent risks to the community arising from environmental health hazards that impact on the natural and built environment and human health.
• Provide routine advice on environmental health matters to internal and external stakeholders, commensurate with the level of experience.
Key responsibilities
Use evidence based practice to investigate, enforce and prosecute in a court of law, relevant health legislation, in compliance with departmental policies and procedures and in line with contemporary investigate practice. Specifically, this involved: • Auditing of pharmacies for compliance with the Health (Drugs and Poisons) Regulation with senior officers.
• Investigation of food complaints
• Investigation of disease outbreaks as part of in multi-disciplinary team
• Investigation of tobacco complaints and communication of findings with senior officers
• Undertaking food recalls
• Undertaking Water quality testing with senior officers
• investigation of tobacco sale to minors complaint and other tobacco complaints involving smoking in enclosed places
Dec 1986 to 2010 - Hotel Group (Food Auditor/Food Safety Supervisor) / Chef /Site Manager/Café Owner
Key responsibilities
Manage overall operation of kitchen this includes: • Implement and monitor the company Health & Safety Policy including training of all kitchen staff.
• Implement and monitor programs to comply with Health and Safety and Food Hygiene requirements including storage, labelling and food preparation
• Establish and monitor kitchen budget
• Deal with customer complaints
• Conducting Kitchen Audits in conjunction with the Brisbane City Council Eat Safe 5 star Ratings
• Train and develop the team to deliver food to specification to meet company and customer standards and expectations including dealing with poor performance
• Inspect supplies, equipment, and work areas to ensure conformance to established standards.
• Plan, direct, and supervise the food preparation and cooking activities
• Post Graduate Diploma in Environmental Health, Queensland University of Technology, 2011.
• Certificate in Food Safety Program HACCP, Southbank Institute of Technology, June 2009
• Diploma of Food Science and Technology, Southbank Institute of Technology, 2009.
• Masters in Professional Accounting, Griffith University, 2005
• Bachelor of International Business (Management), Griffith University, 2001
• Certificate in Catering & Trade Recognition (Cooking), College of Tourism and Hospitality-TAFE, 1989
• Certificate in Sales, Services & Kitchen Management, Hotel and Catering School, Sierre - Switzerland, 1981