Managing client relationships for a subsidiary of a Global Fortune 500 account whose annual revenue is $1B+.
Achieving 92% client retention and expanding engagement by 20% through strategic advisory & transformation services with focus on value
realization, delivery excellence and cost optimization.
Identifying, brainstorming & piloting Agentic & Gen AI opportunities for investment strategies and potential realization for long-term roadmap.
Partnering with sales teams to design complex technology solutions and craft competitive RFP responses, securing a 70%-win rate on engagements
exceeding $2M in value and boosting margin contributions.
Scaling IT delivery practice from 15 to 50+ consultants across multiple markets, establishing standardized methodologies, training programs, and
career progression frameworks.
Implementing continuous data-driven performance management system, increasing consultant utilization rates to 85% and reducing bench cycle time
by 15% through strategic resource planning and implementing Cross-Docking system.
Recruiting and mentoring senior talents, achieving 90% retention rate among top performers and 65% internal promotion to leadership roles.
» Santander Consumer | Agile, Business, Technology & Transformation | Global Delivery Partner
Overseeing a portfolio of 10+ concurrent client engagements across US, India, Mexico & Bulgaria, valued YoY between $500k to $15M.
Improving delivery with quality, maintaining profitability above 25%, and earning client satisfaction scores above 4.5/5.0.
Establishing program governance and risk management protocols, maintaining 95%+ project success rates while effectively managing scope
changes and stakeholder expectations.
Collaborating with C-suite executives to align IT strategy with business objectives, resulting in technology investments that directly supported 15%
revenue growth Integrating Business & Technology for collaborative and synergistic value stream roadmap, planning & delivery.
Analyzing & providing strategic guidance on product mindset to enable Globalization of applications across regions.
Establishing/Maturing Gen Al, Digital, and Agile COE, driving roadmap, key metrics, and prioritizing objectives.
Driving Generative AI using IBM’s WatsonX for exploration of in-house LLM’s and use-cases to explore customer journeys for adoption.
Reporting portfolio metrics across leadership, focusing on quality, business values, continuous improvement, and KPIs.
Iterating through process improvement models to enable Lean management across various departments for alignment.
Developing comprehensive testing strategy and multi-year roadmap, maturing quality assurance to quality engineering streams.
Accelerating fail-fast mechanism across capabilities for feedback & evolving tangible ways-of-working.
Providing collaborative roadmaps to establish high-level Agile to DevOps maturity framework, along with DORA metrics & value streams.
Ensuring business strategy are technically evaluated during PI pre-planning for fast-paced clarity & realignment for effective PI session.
Improving development coding efficiency by 15% with GitHub CoPilot integration across .Net and Angular.
Facilitating workshops and training sessions, fostering a culture of continuous improvement and innovation.
Directing quality & digital transformation initiatives, resulting in a 25% increase in customer satisfaction scores.
- مجال الشركة:
- البنوك
- الدور الوظيفي:
-
تكنولوجيا المعلومات
