Vibin M Valsalan

Key deliverables:
•Strategize, plan, implement and manage tactical programs and projects for Large Clients, enabling them to integrate with Aramex system which includes E-commerce and Market Place solutions for last mile and warehousing services
•Facilitating launch of Online Business portals and providing technical consultancy for Integrations requirements.
•Managing EDI and business applications collaboration with technology and business partners.
•Implementing and managing e-commerce platform roadmap, Research and suggesting improvements on existing e-commerce setups and their integrations.
•Working with product teams, operations, and business team to identify and proposing effective solutions, understanding, and applying business vision and directions.
•Technical Product Owner for internal Applications.
•Collaborate across teams, playing a critical role in creating alignment between engineering teams and the operations.

Clients with various Customer Experience Management (CEM) systems and solutions, gathering requirements and building solutions meeting the requirements.
•Providing enhancements on existing systems and platforms by analyzing and suggesting for further improvement.
•Analyzing RFP, identifying Scope for customer requirements and providing necessary insights for Business Team
•Handling major clients and escalations, managing service contracts, and ensuring SLAs and quality of service provided
•Leading team for professional support services and team building, training skill assessment and on boarding new employees.
•Software development for customer solutions using Java, C#, VB etc.

Custom applications for internal business requirements.
•Provide end users with professional support for all IT related queries
•Carrying out interface re designing and application maintenance, etc
•Managing servers, user accounts, groups and controlling access rights using Active Directory, firewall.
•Performed day-to-day administration functions, backup and restoration, file server maintenance using Symantec and Double Take Backup Agents
•Preparing user guides and manual for End user training
•Providing technical support for hardware/software configurations and applications
•Acted as primary contact for computer hardware and software problems, as well as network emergencies.
•Drafted training materials and organized training sessions for new employees.

Provide Software support for Security System and Time Management System
Developing software modules according to user requirements.
Providing technical support for hardware/software configurations and applications.
Configuring Time Management Software.